IELTS Operations Assistant - Queenstown

About IDP

IDP is a leading global education services provider, dedicated to helping students, test takers, and partners achieve success worldwide. Operating in over 50 countries as an Australian-listed company, IDP employs a diverse team of more than 7,000 individuals committed to delivering exceptional service supported by innovative technology and research.

Role Purpose

The IELTS Operations Assistant in Queenstown plays a crucial role in supporting the Test Centre’s daily operations, ensuring excellent customer service and adherence to IELTS standards. This position involves coordinating with team members, managing customer inquiries, and overseeing activities before, during, and after tests to maintain efficiency, compliance, and high customer satisfaction.

Key Responsibilities

• Provide exceptional customer service throughout the entire testing experience in person.
• Develop and sustain positive relationships with internal colleagues and external partners.
• Offer guidance on official IELTS preparation materials and IDP services.
• Support a diverse clientele with varying backgrounds and abilities.
• Contribute positively to a collaborative, innovative, and customer-focused team environment.
• Manage test day operations including customer registration and test supervision.
• Prepare necessary documents for test days and maintain accurate digital records.
• Coordinate and update the speaking test schedules.
• Safeguard confidential and secure testing materials.
• Troubleshoot and resolve technical issues related to hardware and software.
• Promote a culture of continuous improvement and adherence to best practices.
• Ensure all testing activities comply with IELTS standards and security protocols.
• Maintain data integrity, confidentiality, and security in all records.
• Respond promptly to incidents or security concerns.
• Complete required training and comply with organizational policies.
• Uphold professionalism and embody company values at all times.

Experience and Skills

• Excellent verbal and written communication abilities.
• Exceptional customer service skills.
• Strong problem-solving and decision-making capabilities.
• Ability to work independently and collaboratively within a team.
• Detail-oriented with a strong focus on quality and customer satisfaction.
• Effective organizational and time management skills to handle multiple tasks efficiently.
• Proficient in MS Office and Microsoft Teams; comfortable using various technologies.

Additional Information

This is a casual role based at the Queenstown IELTS testing site, requiring availability for two to three weekend shifts per month, including full Saturdays and half-day Sunday mornings. The position offers an hourly wage of $33.88.