Hybrid Development Representative

About Toast and the Role

Toast develops cutting-edge technology to support restaurants and local businesses in thriving within a digital economy by streamlining operations, boosting sales, engaging clientele, and enhancing employee satisfaction. The Hybrid Development Representative (HDR) position acts as the fundamental entry-level role within Toast's dynamic sales division, intended to groom candidates into future Account Executives through dedicated training and mentorship via the Toast Sales Academy. Individuals excelling in this role typically progress to specialized sales development and eventually become full-cycle Account Executives over 12 to 18 months.

Key Responsibilities

• Conduct a minimum of 100 outreach interactions daily, including a mixture of warm and cold calls, emails, and social media touchpoints.
• Lead qualification conversations to understand prospective clients' requirements and demonstrate how Toast's integrated digital platform can address their needs.
• Arrange meetings with qualified prospects to ensure smooth transition to Account Executives for closing sales.
• Execute and learn various inbound and outbound outreach techniques, preparing to specialize within all-bound sales development roles on the pathway to becoming an Account Executive.

Essential Qualifications

• Ambition towards a long-term sales career culminating in a commissioned full-cycle Account Executive position.
• Strong self-motivation and persistence, capable of meeting rigorous daily activity goals and resilient against rejection.
• A proactive growth mindset, actively embracing feedback and self-assessment to identify development areas.
• Accountability for quantitative results with ownership of daily performance and pipeline contributions.
• Customer empathy combined with professionalism and resilience when managing objections and rejections.
• Critical thinking abilities with curiosity and resourcefulness to quickly analyze new information and qualify prospects accurately.
• Excellent communication skills, both verbal and written, with the ability to engage persuasively across high-volume outreach.
• Focused organizational skills to balance and execute over 100 outreach activities each day with precision and attention to detail.

Desirable Experience

• Prior sales roles or internships.
• Participation in collegiate sales competitions.
• Experience within hospitality or retail sectors.

Company Culture and Benefits

Toast champions continuous learning and innovation, providing employees with AI tools to enhance productivity across all departments, including sales. The company fosters a hybrid work environment prioritizing collaboration, connection, and flexibility tailored to diverse needs. Comprehensive benefits and competitive compensation packages are offered, including base salary, commission with uncapped earnings potential, bonuses, and equity options where applicable. Total targeted cash compensation varies with geographic zone:

• Zone A: $75,000–$120,000 USD
• Zone B: $65,000–$104,000 USD
• Zone C: $59,000–$94,000 USD

Diversity and Inclusion Commitment

Toast deeply values diversity reflective of the restaurant industry's rich cultural landscape, promoting an inclusive workplace grounded in authenticity, respect, and fairness. The company is dedicated to providing equitable opportunities and exceptional experiences for all employees.

Accessibility in Hiring

To ensure an inclusive recruitment process, reasonable accommodations are available to candidates with disabilities during application and interviews. Contact the company directly for support.

Legal Statement (Massachusetts)

For candidates in Massachusetts, it is illegal for the employer to require or administer lie detector tests as a condition of employment.