Housekeeping Houseperson

About Fairmont Chateau Lake Louise

Join our team at Fairmont Chateau Lake Louise, situated in the breathtaking Banff National Park, and immerse yourself in a lifestyle filled with hiking, skiing, snowboarding, and more outdoor activities. Working and living in a national park offers a unique experience and countless career development prospects within the hospitality industry. Be part of a dynamic, empowered team and enjoy great benefits including affordable onsite accommodations that facilitate savings.

Role Overview

As a Houseperson, you will play a vital role in supporting the Housekeeping department to ensure guest rooms are prepared flawlessly and guests receive exceptional service from the moment they arrive. This permanent position offers a pay rate of $20.17 per hour and is based onsite at our Lake Louise location.

Key Responsibilities

• Deliver courteous, friendly, and professional service consistently.
• Assist Room Attendants in efficiently preparing guest rooms.
• Maintain cleanliness and orderliness of Housekeeping storage areas daily.
• Manage collection, sorting, and distribution of Housekeeping linens between the hotel and Fairmont Regional Laundry.
• Adhere strictly to all departmental policies, procedures, and service standards.

Qualifications and Requirements

• Prior experience in a comparable environment is advantageous.
• Exceptional guest service skills, including clear and professional verbal communication.
• Ability to perform effectively under pressure within a fast-paced, collaborative team setting.

Physical Demands

• Frequent kneeling, pushing, pulling, and lifting activities.
• Continuous standing and walking during shifts.
• Occasional use of ladders, stairs, and ramps.

Flexibility to work holidays, weekends, overnight, and various shifts is required.

Additional Information

• Subsidized onsite accommodation available for full-time staff.
• One complimentary meal per shift in the staff cafeteria; additional meals available for purchase at $8 each.
• Comprehensive medical, vision, and dental benefits including mental health coverage up to $5,000 annually, orthodontics coverage up to $2,500 annually, and lifetime gender affirmation benefits totaling $10,000 for full-time permanent employees.
• Defined contribution pension plan with company matching up to 5% of annual earnings for eligible employees.
• Employee travel discounts on room rates and food & beverage at Fairmont and Accor properties worldwide.
• Access to Mountain Explorer Travel Program with discounts up to 50% on food & beverages and room rates at select Fairmont resorts.
• Opportunities for career advancement within the hotel and the larger Accor network.

Work Eligibility

Candidates must have legal authorization to work in Canada. The hotel does not support obtaining work permits or visas.

Commitment to Diversity

Fairmont Chateau Lake Louise values diversity and strives to create an inclusive workplace that embraces individuals’ unique backgrounds and talents. Equal employment opportunities are provided to all qualified applicants.