Health System Command Center Pharmacy Coordinator

Overview

The Health System Command Center Pharmacy Coordinator operates within a centralized virtual command center that manages pharmacy operations spanning several hospitals and ambulatory care locations throughout the health system. This position enhances medication safety, patient outcomes, and care continuity by supporting pharmacists and clinical care teams with duties such as medication reconciliation, patient engagement, medication access coordination, and prior authorization facilitation. Additionally, the role provides essential support to Hospital-at-Home programs, ensuring safe and effective medication management outside the hospital setting.

Key Responsibilities

• Carry out admission medication history acquisition through interviews with patients, discussions with caregivers, and review of external pharmacy records.
• Verify and document medication lists in the electronic health record (EHR) using various data sources including EHR data, pharmacy dispensing records, prescription monitoring programs, and outpatient pharmacy contacts.
• Identify medication discrepancies and escalate concerns to pharmacists for resolution.
• Coordinate medications for Hospital-at-Home patients by confirming availability and delivery arrangements, liaising with home infusion pharmacies, inpatient pharmacies, retail, and specialty pharmacies.
• Assist in obtaining prior authorizations for medications prescribed during hospitalization or at discharge, coordinating with insurance providers, pharmacy benefit managers, and specialty pharmacy teams; track status and communicate results to pharmacists and care teams.
• Support medication access programs such as manufacturer assistance, copay help, and other affordability initiatives.
• Conduct post-discharge patient follow-up under the supervision of pharmacists to verify medication receipt, patient understanding of medication instructions, and scheduling of follow-up care, documenting all interactions.
• Confirm outpatient pharmacy prescription transmissions, coordinate medication delivery including Meds-to-Beds programs, verify insurance coverage and copayments, and resolve medication access barriers prior to discharge.
• Monitor command center dashboards and patient queues to manage medication reconciliation, discharge coordination, and outreach tasks; communicate with site pharmacists and nursing staff; support surge and remote pharmacy coverage across multiple hospitals.

Qualifications

• High school diploma or equivalent required.
• Experience supporting transitions of care and remote pharmacy services, including telepharmacy.
• Familiarity with Epic Electronic Health Records (EHR) and prior authorization procedures.
• Experience with Hospital-at-Home care models preferred.
• Certification as a Pharmacy Technician (CPhT) from PTCB or NHA preferred; registration as a Pharmacy Technician also preferred.

About Mount Sinai Health System

Mount Sinai is a leading academic medical center that employs over 48,000 individuals across eight hospitals and numerous outpatient practices and labs. Dedicated to innovation, education, and outstanding patient care, Mount Sinai is nationally and internationally recognized for excellence in various medical specialties. The institution is firmly committed to diversity, equity, and inclusion, fostering an environment where every employee is respected and empowered to contribute fully and grow professionally.

Equal Opportunity and Compensation

The Mount Sinai Health System is an equal opportunity employer, embracing diversity and complying with federal civil rights laws to ensure a workplace free from discrimination. The position offers an annual salary ranging from $34,000 to $45,947. Actual salary is influenced by factors such as experience and education. This range does not include bonuses or additional compensations.