Front Office Manager

Company Overview

Join ibis Styles Hobart, Tasmania's largest hotel with 296 rooms, located centrally on Macquarie Street near Salamanca Market and the waterfront. Experience a bustling and vibrant hotel environment where hospitality is approached with passion and care.

Position Summary

We seek a seasoned and people-oriented Front Office Manager ready to lead a busy department daily. This leadership role involves fostering a welcoming atmosphere for both guests and team members while managing the operations of a diverse Front Office team in a fast-paced setting with varied daily activities.

Key Responsibilities

• Lead, mentor, and develop the Front Office team, promoting a positive, accountable, and high-performance workplace culture.
• Maintain a strong visible presence throughout the hotel, especially during high-demand periods, providing hands-on guidance.
• Manage all Front Office processes to ensure seamless guest arrivals, departures, and interactions.
• Boost guest satisfaction levels, encourage loyalty program enrollments, drive upselling, and monitor department performance metrics.
• Oversee scheduling, labor productivity, and cost control aligned with business needs and budgets.
• Collaborate with Reservations, Housekeeping, and other departments to maximize room allocation efficiency and operational effectiveness.
• Coordinate VIP arrivals, group bookings, special guest requests, and complex situations professionally.
• Evaluate guest feedback systematically to implement service improvements and enhance processes.
• Manage reporting, forecasting, audits, and financial procedures for the department accurately.
• Ensure accuracy and effectiveness of Front Office protocols, systems, and Opera PMS operations.
• Support recruitment efforts, onboarding, staff training, performance reviews, and succession planning initiatives.
• Ensure adherence to brand standards, safety regulations, and emergency protocols.
• Promote Accor’s Heartist® values by demonstrating exemplary leadership in all interactions.

Candidate Profile

• Proven hotel professional with hands-on operational involvement and strong team leadership skills.
• At least five years of experience in Front Office roles with a minimum of two years in supervisory or managerial capacity preferred.
• Comprehensive knowledge of Front Office procedures and expertise in Opera PMS.
• Experience in managing staff rosters, monitoring labor costs, and improving departmental productivity.
• Understanding of budgeting, forecasting, revenue management, and overall hotel performance indicators.
• Passion for coaching, nurturing, and acknowledging team members' contributions.
• Able to handle guest issues and operational challenges with professionalism and composure.
• Excellent organizational, communication, and problem-solving capabilities.
• Pragmatic, engaged leadership style, willing to provide frontline support as necessary.
• Flexible to work within a seven-day operation schedule, including nights, weekends, and public holidays.

Additional Information

• Lead Tasmania's largest hotel's Front Office department in a dynamic, visible leadership position.
• Enjoy influence over guest experience and team culture with opportunities for career advancement within Accor’s global hotel network.
• Gain benefits like ALL Heartist Membership discounts on accommodation and dining worldwide.
• Receive family and friends discounts for accommodations, services, and events.
• Access the Accor Live Limitless loyalty program to earn rewards on eligible stays.
• Engage in development via Learn Your Way, Accor's modern training platform.
• Recognized through service anniversaries, tenure milestones, and team recognition schemes.
• Work with a supportive leadership team and a lively, diverse hotel atmosphere.

Note: Applicants must have unrestricted working rights in Australia. Sponsorship options are not available for this vacancy.