Front Office Agent (m/w/d)

About Radisson Hotel Group

Radisson Hotel Group ranks among the world's largest hospitality groups, boasting ten unique brands and operating over 1,400 hotels across more than 95 countries. The company's core promise, 'Every Moment Matters,' is driven by the signature 'Yes I Can!' service philosophy.

Our team is central to our success, delivering daily challenges and dynamic pace. At Radisson, we value entrepreneurship and teamwork, fostering an inclusive, supportive culture where every member contributes their uniqueness to create memorable guest experiences. Discover exciting career possibilities with one of the most progressive hotel companies worldwide.

Job Description

We are looking to expand our team with a Front Office Agent / Receptionist to join as soon as possible. This role demands dedication, a strong service orientation, and a passion for providing outstanding guest experiences.

Key Responsibilities

• Manage the lively lobby environment as the primary point of contact for guests.
• Oversee smooth check-in and check-out process, manage reservations, respond to inquiries, handle phone calls, and process payments.
• Ensure guests’ journeys are seamless and enjoyable, including providing recommendations for local attractions, dining options, and events.
• Exhibit patience, empathy, and a welcoming demeanor to make guests feel comfortable and valued.
• Collaborate proactively with other departments to guarantee guest satisfaction and efficient front office operations.

Qualifications

• Prior experience in a similar role is advantageous but not mandatory.
• Fluent communication skills in both German and English.
• Strong eye for detail with problem-solving creativity.
• Proactive and hands-on approach to tasks.
• Committed to excellent guest service and enthusiastic about hospitality.
• Responsible and eager to take initiative in assigned duties.
• Reliable and able to thrive in a demanding work environment.
• Comfortable using digital tools and quick to adapt to new systems.
• Clear and effective communication capabilities.

Additional Benefits

• Employee discount rates for you and friends/family across all Radisson Hotels.
• 30% off on food and beverages at all Radisson properties.
• Complimentary meals at the staff restaurant (taxable benefit).
• An extra day off near your birthday.
• Access to a benefits portal with further discounts and local offers.
• Referral bonus of 550 CHF/EUR for each successful hire you refer.
• Incentives for recruiting guests to the Loyalty Program.
• A complimentary overnight stay including dinner and breakfast for you and a guest within 4-6 months of employment.
• Free accommodations during the first month for those relocating from another city.
• Access to over 2,000 online courses via the Radisson Academy.
• Wide-ranging career opportunities worldwide within more than 1,400 hotels.
• Chance to gain experience at different hotels to broaden your skills and perspective.