Food & Beverage Attendant

Company Overview

Join a team dedicated to care and kindness where your contributions impact sustainability initiatives globally. The organization actively supports the wellbeing of its employees to help them enjoy a balanced life.

Role Purpose

In this role, you will showcase your passion and skill in delivering unique culinary experiences, ensuring every guest interaction is emotionally engaging and meets luxury standards.

Key Responsibilities

• Deliver prompt, friendly, and professional service to all guests.
• Provide attentive and customized service by anticipating guest expectations and establishing genuine connections.
• Craft and serve a variety of espresso and specialty coffee drinks to high luxury standards.
• Maintain comprehensive knowledge of coffee varieties, roasting techniques, brewing processes, and menu details to advise guests effectively.
• Engage proactively with customers to create memorable and premium service moments.
• Accurately take orders, repeat them to confirm with guests, and maximize sales through product knowledge.
• Be confident and knowledgeable about the food and beverage offerings.
• Apply emotional intelligence to make guest experiences exceptional.
• Support barista duties and assist behind the bar as needed.
• Prepare for shift handovers effectively and ensure all consumables are replenished at shift end.
• Relay customer and staff feedback to management.
• Clearly write order dockets for kitchen and cashier efficiency.
• Process orders and transactions using the point-of-sale system with integrity and accuracy.
• Ensure timely delivery of orders to the kitchen and then to guests, maintaining food temperature and presentation standards.
• Maintain clean and tidy tables and service areas following procedural guidelines.
• Uphold hygienic standards during food service.
• Take ownership of assigned sections and stations.
• Deliver room service orders and set up and clear trays and trolleys properly.
• Foster a collaborative team culture and support fellow food and beverage staff.
• Respond professionally to guest feedback and escalate issues promptly to management.
• Promote sustainability practices, including responsible sourcing and minimizing single-use waste, aligned with company policies.
• Occasionally assist other hotel departments as required.

Candidate Profile

• Customer-oriented with a warm and caring nature.
• Dependable, punctual, and responsible for workspace and role.
• Collaborative and enthusiastic team player thriving in a dynamic environment.
• Embodies a spirit of heart, care, and skill in all interactions.
• Knowledge of wines, spirits, and cocktail preparation is a plus.
• Available to work weekends, public holidays, and flexible shifts on a seven-day roster.

Qualifications and Experience

• At least one year of experience in a luxury hotel or fine dining setting.
• Barista skills or specialty coffee training highly valued.
• Passionate about hospitality and creating memorable guest experiences.
• Strong communication and interpersonal skills presented in a warm and professional manner.
• Meticulous attention to detail and pride in consistent presentation.
• Ability to work efficiently under pressure in a high-volume environment.
• Flexibility to work varied shifts including early mornings, weekends, and holidays.
• Holding a barista certification or similar training is advantageous but not mandatory.
• Must have valid New Zealand work rights or be eligible to obtain the necessary visa.

Additional Information

• The employer recognizes dedication with competitive pay starting from NZ$29.10 to NZ$30.79 per hour, guaranteed 30 hours per week, along with several benefits.
• Benefits include daily staff meals, dry-cleaned uniforms with a laundry allowance, anniversary stay credits for food and beverage, and participation in social and community activities.
• Support services include Employee Assistance Programs, wellbeing and mental health resources, progressive policies like 12 weeks paid parental leave, and inclusive workplace practices.
• Opportunity to build a career with the 2024 New Zealand Hotel of the Year and gain access to leadership development and training programs within the company network.
• Discounted stays, food, beverage, and spa offers for employees and their families worldwide.
• Programs for employee recognition, referral rewards, ongoing incentives, and a supportive team culture.

Diversity & Inclusion Commitment

The company is committed to fostering a diverse workplace and offers accommodations during recruitment to support applicants’ needs.