Field Officer

Role Overview

This position involves driving sales and business growth by acquiring new clients and maintaining existing relationships within the Delhi-NCR area. It requires a hands-on approach to field operations and client servicing within security and hospitality sectors.

Primary Responsibilities

• Prospect and generate new business opportunities through direct outreach methods such as cold calls and networking as well as market research.
• Deliver compelling sales presentations, conduct risk evaluations at client sites, and develop tailored commercial proposals to address potential clients' requirements.
• Lead negotiation processes covering pricing, contractual terms, and service level agreements ensuring business profitability.
• Cultivate and sustain ongoing relationships with key client stakeholders including facility managers, hotel general managers, and HR personnel for contract renewals and upselling opportunities.
• Conduct on-site inspections regularly to verify that deployed security and hospitality personnel adhere to grooming and duty protocols.
• Serve as the primary client liaison to gather feedback, handle service-related escalations swiftly, and liaise with operational teams to resolve issues.
• Keep abreast of competitor pricing and service trends along with emerging developments in security and hospitality markets to enhance sales strategies.

Qualifications and Experience

• Possession of a Bachelor's degree in Marketing or a related discipline.
• Between 2 to 5 years of solid experience in field sales roles, preferably in security services, manpower outsourcing, or hospitality sectors.
• Possess strong negotiation capabilities combined with excellent communication and conflict management skills.
• Demonstrate robust networking skills and thorough understanding of local market dynamics specifically within Noida and the broader NCR region.