F&B Service Assistant - In Room Dining

Overview

We are looking for a dedicated and detail-oriented F&B Service Assistant specializing in In-Room Dining to join our Food & Beverage team at Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa. This role focuses on providing outstanding dining experiences to guests within their rooms by ensuring timely delivery, accuracy, and adherence to premium hospitality standards. If working in a fast-paced, guest-focused environment appeals to you, this is an exciting opportunity.

Key Responsibilities

• Promptly and professionally deliver food and beverage orders directly to guest rooms.
• Arrange and display in-room dining orders following established hotel presentation guidelines.
• Verify that all orders are complete, accurate, and visually appealing.
• Engage effectively with guests, addressing their specific requests and preferences.
• Clear trays, trolleys, and service equipment from guest rooms promptly after service.
• Keep workstations, service areas, and equipment clean and well-organized.
• Assist with taking orders and coordinating with the kitchen and other F&B outlets when necessary.
• Adhere strictly to food safety, hygiene, and health and safety regulations.
• Handle guest inquiries and resolve concerns promptly and professionally.
• Collaborate with colleagues and management to meet departmental objectives and enhance guest satisfaction.

Qualifications and Experience

• High school diploma or an equivalent qualification.
• Prior experience in Food & Beverage service, specifically in In-Room Dining, Room Service, or hotel operations preferred.
• Basic understanding of food and beverage service protocols.
• Experience within luxury hospitality settings is advantageous.

Skills and Competencies

• Exceptional customer service and communication abilities.
• Professional demeanor and positive attitude.
• Capability to perform efficiently under pressure.
• Excellent attention to detail and strong organizational skills.
• Team player with willingness to support fellow staff members.
• Availability to work flexible hours, including weekends and public holidays.
• Proficiency in English, with additional languages considered a plus.

Benefits and Opportunities

• Competitive remuneration along with service benefits.
• Opportunities for career advancement and professional growth.
• Access to training and development programs.
• Work in a diverse, dynamic, and multicultural environment.
• Employee discounts and exclusive hotel benefits.

If you are passionate about hospitality and driven to provide memorable guest experiences, we encourage you to apply and become a vital part of our team.