Facilities Service Officer (FSO)

Job Overview

The Facilities Service Officer is responsible for ensuring excellent operational services within the facility environment, aiming to deliver a positive experience for visitors and beneficiaries. The role involves supporting daily facility functions, liaising with operations teams, and ensuring adherence to quality and safety protocols.

Primary Duties

• Welcoming visitors and beneficiaries with courtesy and providing necessary assistance.
• Offering relevant information and guidance about the facility and its services.
• Responding promptly and professionally to customer questions, complaints, and service requests.
• Tracking maintenance and service requests, coordinating with appropriate departments until resolution.
• Observing and reporting on the facility's readiness, noting any faults or issues needing attention.
• Conducting regular inspections to maintain cleanliness and safety standards.
• Preparing daily operational reports documenting activities and observations.
• Collaborating with security, maintenance, cleaning, and operations teams to uphold continuous service delivery.
• Following all company policies, occupational health, and safety regulations.
• Maintaining a professional demeanor and appearance consistent with the company’s values.
• Carrying out additional duties as assigned by the supervisor.

Candidate Requirements

• Must be a Saudi national.
• Possess a Bachelor’s degree or a professional diploma.
• Experience in customer service, facilities management, or hospitality is preferred.
• Fluent spoken English skills.
• Competent in computer usage, especially Microsoft Office applications.

Essential Skills

• Strong communication capabilities.
• Exceptional customer service orientation.
• Effective problem-solving and decision-making abilities.
• Ability to collaborate effectively within a team setting.
• Excellent organizational skills with strong time management.
• Willingness to work flexible shifts.
• Capability to work efficiently under pressure.
• Attention to detail and dedication to professionalism.