Executive Administrative Assistant

About the Role

The U.S. Consumer Services (USCS) Team at American Express oversees a diverse portfolio of consumer products and services, including premium cards, co-brand cards, cashback and lending options, Membership Rewards, travel and lifestyle services, lounge networks, dining businesses, banking, and innovative marketing initiatives. Membership Portfolio Services plays a crucial role in connecting Card Members with merchants—a key aspect of the American Express Membership Model—and supports long-term growth.

The Amex Offers Team, part of Membership Portfolio Services, launched in 2012, serves as a digital marketing platform linking merchants, advertisers, and brands to millions of American Express Card Members globally. They develop strategic partnerships to provide unique value by targeting high-spending cardholders through digital channels, optimizing customer insights and maximizing marketing outcomes.

The Executive Administrative Assistant will be an essential support resource for the Offers team, providing organizational and logistical assistance primarily to the Vice Presidents of Sales and Success. This position requires handling a broad range of administrative duties independently and effectively, fostering positive relationships, demonstrating resourcefulness, and navigating a large corporate environment smoothly.

Responsibilities

• Manage and coordinate complex calendars across multiple time zones with tact and discretion.
• Schedule meetings for various internal and external colleagues, handling calendar management diligently.
• Organize meeting logistics, including room bookings and technology support.
• Prepare, review, and process expense reports accurately while ensuring compliance with company travel and expense policies.
• Assist with timekeeping and payroll-related tasks.
• Provide backup support for other executive/administrative assistants during their absence.
• Maintain organizational charts, manage team rosters, onboard new employees, update distribution lists, and coordinate team meetings.
• Handle requisition processing, invoice management, supply ordering, and ticket requests efficiently.

Qualifications

• Experience supporting senior executives in large, global organizations managing intricate calendars and frequent travel.
• Exceptional organizational, administrative, and interpersonal capabilities.
• Strong attention to detail and thoroughness in execution and follow-up.
• Ability to prioritize multiple tasks and work independently.
• High integrity, reliability, and ability to maintain confidentiality with sensitive information.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Outlook and Word, along with travel and expense management software.
• Preferred: Competence in Microsoft PowerPoint and Excel.

Additional Information

Employment eligibility to work in the U.S. without visa sponsorship is required. American Express is committed to diversity and equal opportunity, considering all qualified applicants regardless of race, color, religion, gender identity, or other protected categories. The company offers comprehensive benefits including competitive salaries, bonus incentives, retirement plan matches, financial coaching, health insurance, flexible working arrangements, parental leave, wellness resources, counseling, and career development programs.

American Express supports employee well-being and offers a flexible work model ranging from onsite to hybrid or fully virtual roles depending on business needs.