Enterprise Account Executive

About Ada

Ada is a pioneering AI customer service firm dedicated to transforming how enterprises deliver exceptional customer experiences—making them immediate, proactive, personalized, and effortless. Since its inception in 2016, Ada has empowered over 5.5 billion interactions for major brands including Square, YETI, and Monday.com, helping save millions of hours of manual effort through automation. Backed by over $250 million in funding by leading investors, Ada combines strategic insight with robust AI agent management technology to help companies accelerate their AI capabilities and stay ahead in the customer service sector.

Role Overview

We are seeking an experienced, driven Enterprise Account Executive to expand our market presence by cultivating new and existing client relationships primarily in the ASEAN and North Asia regions, with additional advantage for those familiar with the ANZ market. This role requires managing the full sales lifecycle and exceeding revenue targets within a dynamic and fast-moving environment.

Key Responsibilities

• Lead and own all sales activities for enterprise-level accounts, managing the entire sales process end to end.
• Identify and grow expansion opportunities within current customers to maximize revenue.
• Build and sustain a robust sales pipeline in partnership with Sales Development Representatives through targeted prospecting.
• Develop and execute strategic territory plans to achieve or exceed sales objectives.
• Accurately forecast sales results each quarter and communicate them effectively to sales leadership.
• Collaborate with Customer Solutions Consultants to deliver compelling product demonstrations tailored to key decision makers.
• Become a subject matter expert on Ada’s offerings and clearly articulate our value proposition to all organizational levels, including executives and C-suite stakeholders.

Qualifications and Experience

• At least six years of proven success as an Enterprise Account Executive selling B2B SaaS solutions, especially within Enterprise accounts in ASEAN and North Asia; ANZ market experience is a beneficial plus.
• Track record of managing and surpassing a $1.5 million ARR new business territory quota.
• Proficient in pipeline development and competitive prospecting in challenging markets.
• Ability to thrive in a fast-paced team environment, demonstrating strong sales judgment, time management, organizational skills, and executive presence.
• Willingness to travel up to 40% for client meetings.
• Fluency in Mandarin is strongly preferred.
• Experience selling AI-native products is highly advantageous.

Benefits and Perks

• Generous unlimited vacation policy to support work-life balance.
• Comprehensive health benefits that include extended health, dental, vision, travel, and life insurance.
• Wellness account resources to invest in personal well-being and lifestyle.
• Employee and family assistance programs for additional support.
• Flexible work scheduling with a remote-first approach complemented by in-person options at the local hub.
• Dedicated budgets for professional development and remote work necessities.
• Opportunity to work with industry-leading AI tools and gain hands-on experience with large language models.
• Engagement in a vibrant sector at the cutting edge of AI innovation shaping future technologies.

Additional Information

Compensation is determined based on factors such as prior experience, qualifications, and geographic location, all compliant with applicable laws. Employment benefits and perks are applicable to full-time, permanent staff only. The recruitment process utilizes AI-enabled tools for certain steps, but all hiring decisions remain with the internal team. Due to high application volumes, only candidates closely matching the job criteria will be contacted.