Ecom & Digital Experience Manager

About the Role

As a pivotal member of our ecommerce team, you will drive projects from initial concept through to launch. Your role involves delivering measurable improvements by continuously testing, analyzing, and refining strategies. Beyond creating briefs or generating reports, you will be hands-on in building, shipping, and closing the feedback loop. A blend of technical expertise and strategic insight is critical, especially proficiency with Shopify Plus and familiarity with how related tools integrate. Leveraging AI daily to enhance efficiency and output is essential. You will contribute to a rapidly growing multi-brand fashion business with an expanding global customer base, offering diverse and meaningful projects.

Key Responsibilities

• Lead project execution by transforming concepts into live initiatives for both website and app, managing multiple simultaneous projects efficiently and reliably.
• Drive ongoing optimisation and experimentation through structured A/B testing, generating hypotheses, analyzing outcomes, and implementing successful changes to improve conversions across the funnel.
• Translate data analysis into actionable improvements rather than merely reporting, using insights to identify opportunities and devise solutions.
• Enhance the app and web experience by managing daily updates and new feature development on the Shopify Plus platform with a focus on customer satisfaction and commercial results.
• Provide mentorship and leadership to the Ecommerce Assistant, delegating tasks effectively, monitoring quality, and offering guidance when required.

Essential Requirements

• Hands-on experience with Shopify Plus, demonstrating in-depth practical knowledge of the platform.
• Proven track record of leading and delivering digital projects, ideally involving website, app, or broader digital experience enhancements.
• Demonstrable, practical use of AI tools (such as Claude or similar) to enhance work efficiency and effectiveness on a daily basis.

Preferred Qualifications

• Experience with application platforms, experimentation tools, or conversion rate optimization and analytics software.
• Background in managing multi-market or international ecommerce operations.