E-Commerce Manager

Position Summary

Golden Life Management Private Limited is looking for a diligent and customer-oriented E-Commerce Manager to supervise daily administrative activities and ensure seamless operations at the GLM Terahertz Wellness Centre located in Ahmedabad, Gujarat. The position demands strong leadership qualities, exceptional communication abilities, and effective team management skills to uphold high standards of operation.

Key Responsibilities

• Oversee and manage daily back-office administrative functions.
• Lead and organize the administrative team to maintain efficient workflows.
• Respond to customer queries and uphold excellent client relationships.
• Schedule appointments and generate daily operational reports.
• Maintain accurate documentation, records, and Management Information System (MIS) reports.
• Collaborate with sales and wellness teams to ensure smooth coordination.
• Monitor attendance, evaluate staff performance, and boost productivity.
• Conduct staff training, provide guidance, and motivate team members.
• Ensure professional customer service and maintain a respectful work environment.
• Manage office communication via phone, email, and WhatsApp.
• Maintain inventory control, manage office supplies, and organize administrative paperwork.
• Prepare performance reports on a daily, weekly, and monthly basis for senior management review.

Candidate Requirements

• Holder of a bachelor's degree in any field.
• At least six months of experience in back-office operations, administration, or managing teams.
• Proficient in English communication, both oral and written.
• Demonstrated leadership capabilities and skill in team management.
• Excellent interpersonal and communication skills.
• Competent in MS Excel, MS Word, PowerPoint, email systems, and basic computer usage.
• Strong analytical abilities and capacity for decision-making.
• Positive demeanor coupled with effective time management and multitasking skills.
• Ability to perform well under pressure and adhere to deadlines.

Additional Preferred Skills

• Leadership and staff performance management.
• Training team members to enhance productivity.
• Customer relationship management expertise.
• Efficient time management and multitasking.
• Strong problem-solving and decision-making skills.
• Proficient with standard office software and communication tools.
• Professional attitude and positive mindset.

Work Schedule

The position requires presence in the office from 10:00 AM to 7:00 PM. Walk-in interviews are conducted between 12:00 PM and 5:00 PM.