Distribution Supervisor

Role Overview

The Distribution Supervisor is responsible for overseeing distribution team performance and activities to efficiently meet customer delivery expectations while maximizing company resource utilization.

Core Responsibilities

• Drive the implementation of Distribution Process Optimization (DPO) within the department.
• Assess and manage departmental machinery and human resources.
• Oversee development and performance management of self and team members.
• Lead the team in formulating a strategic plan aligned with the annual Depot Business Plan.
• Review and update master data, including business descriptions, process mapping, service levels, and routing.
• Plan distribution schedules and set service level agreements (SLAs), especially for high-volume periods.
• Develop and control the annual departmental budget encompassing fixed and variable costs.
• Set and cascade team and individual objectives.
• Plan for peak demand periods through sizing and resource management.
• Maintain customer and driver master data accuracy.
• Conduct biannual evaluations of customer service, analyze feedback, and implement improvement measures.
• Organize trade visits and enforce compliance standards.
• Manage the full beer return process.
• Monitor safety standards and enforce critical behaviors.
• Supervise third-party logistics contractors, aiming to enhance their performance.
• Ensure supply chain transfers comply with planned schedules.
• Review SLAs regularly, attend related meetings, and address any noncompliance issues with stakeholders.
• Lead weekly performance meetings to evaluate prior week trends and plan corrective actions.
• Coordinate and analyze contractor payments.
• Manage departmental costs to meet budget targets.
• Develop business plans aligned with Sales and Distribution strategies.
• Establish distribution team goals that support the Depot business plan.
• Optimize delivery fleet size and composition to balance cost and customer service effectiveness.
• Maximize fleet utilization through optimal use of owned and contracted transport and efficient routing.
• Prepare contingency plans for vehicle or driver replacement within contracted services.
• Ensure that delivery vehicles and drivers adhere to all legal and regulatory requirements.
• Interpret and execute delivery schedules effectively.
• Maintain product quality assurance during distribution.
• Analyze distribution performance indicators and respond appropriately.
• Ensure optimal use of company assets.
• Manage key performance areas within the distribution function.
• Leverage information systems to enhance operational efficiency.
• Undertake relevant administrative responsibilities and budget management.
• Maintain a positive industrial relations environment.

Key Attributes & Competencies

• Dependability and consistent reliability.
• Excellent interpersonal skills fostering strong relationships.
• Capability to perform effectively under pressure.
• Clear verbal communication abilities.
• Strong self-management and planning capabilities.
• High drive for achievement and results.

Minimum Qualifications & Experience

• Possession of a relevant three or four-year tertiary degree or diploma, preferably in Supply Chain or Logistics.
• At least two years’ experience in a customer service role within FMCG supply chain or logistics.
• Valid Class B Driver's License.
• Proficiency in Microsoft Office applications.
• Experience or knowledge of SAP S/4HANA is advantageous.
• Understanding of customer service principles.

Additional Information

• Employment Band: VIII.
• The company operates as an equal opportunity employer adhering to its employment equity plan and talent requirements.
• While minimum requirements are stated, management may consider additional criteria for shortlisting candidates.