Director of Learning Design & Development

About the Company

RealTime eClinical Solutions is a leading global SaaS provider specializing in innovative software for clinical research. Headquartered in San Antonio, TX, the company operates entirely remotely. Their mission is to transform the clinical research industry by delivering cloud-based solutions that simplify processes, boost efficiency, and reduce costs to ultimately advance medicine and save lives.

Role Overview

The Director of Learning Design & Development will direct the creation and management of outstanding educational content supporting both customer and employee learning experiences. This senior leader will guide a team of instructional designers, trainers, and learning specialists focused on driving adoption and success of RealTime’s SaaS products by delivering excellent training programs and resources.

Key Responsibilities

• Lead, mentor, and inspire a team of instructional designers and training professionals to maximize their performance and growth.
• Manage the design, development, and delivery of comprehensive customer and employee training programs and learning modules.
• Oversee implementation, maintenance, and ongoing management of the Learning Management System (LMS) and Customer Community software platforms.
• Create revenue-driving training offerings, such as advanced programs, workshops, and targeted educational initiatives.
• Develop and administer the Learning & Development budget to align with strategic goals and maintain cost-effectiveness.
• Collaborate closely with multiple internal departments (Product, Sales, Customer Success, Support, Marketing) to ensure trainings support business objectives and customer requirements.
• Implement blended learning approaches including virtual sessions and eLearning to maximize engagement and effectiveness.
• Design and roll out a robust customer certification program that validates skills and offers recognized credentials.
• Ensure all learning content adheres to best practices in adult education and promotes customer success.
• Engage continuously with clients to assess training needs and incorporate their feedback into learning strategies for ongoing improvement.
• Create onboarding training programs for new hires that thoroughly cover the RealTime product suite.
• Develop scalable education formats, including live workshops, webinars, e-learning modules, and certifications.
• Stay abreast of the latest trends in learning technologies and instructional methods, especially in SaaS and software training.
• Formulate and execute a strategic vision that enriches the customer learning journey from onboarding through advanced education phases.
• Promote the Learning & Development efforts internally and externally to reinforce RealTime's position as a leading technology and employer.
• Monitor and enhance the effectiveness and impact of training programs to meet evolving customer and business needs, supporting increased product adoption and customer satisfaction.
• Develop scalable processes to engage a rapidly expanding client base and measure operational success through relevant metrics.
• Lead continuous improvements in the customer success lifecycle, including forecasting metrics and optimizing engagement.
• Build executive-level relationships with key customers and provide leadership with strategic insights on customer health and trends.

Qualifications

• Minimum of 10 years’ experience in learning and development roles, with at least 5 years in senior leadership.
• Bachelor’s degree in Education, Instructional Design, Learning and Development, or related field, or equivalent experience.
• Strong expertise in instructional design and training within SaaS industries, including hands-on LMS implementation and management.
• Proven capability to lead strategic learning initiatives from inception to delivery, grounded in adult learning theories.
• Demonstrated experience managing, coaching, and growing teams of learning professionals across diverse audiences.
• Experience overseeing P&L responsibilities including budgeting and financial forecasting.
• Exceptional client service orientation and excellent multitasking and project management skills.
• Self-driven with strong judgment, discretion, flexibility, and a commitment to confidentiality.

Preferred Qualifications

• Background leading organizational change related to scaling learning and development teams.
• Experience in clinical trial management or supporting the clinical research sector.

Benefits

• Health, long-term disability, and life insurance coverage sponsored by the company.
• Unlimited paid time off and nine paid holidays yearly.
• Paid parental leave and work anniversary bonuses.
• Employee recognition through quarterly awards programs.
• Monthly reimbursement of $100 for connectivity expenses.
• Employer 401(k) match of 100% on the first 3% and 50% on the next 2% of employee contributions.

Additional Information

All employment offers are contingent on successful background and reference checks. Candidates must supply desired salary information for consideration. Compensation is competitive and based on experience after interview. RealTime eClinical Solutions is an equal opportunity employer committed to diversity and non-discrimination. Compliance with federal identity and work eligibility verification is mandatory for hired staff.