Desktop Support Officer

About Centorrino Technologies

Centorrino Technologies (CT) is recognised as a leading workplace, having earned the Great Place to Work award for 2024-2025 and listed among Australia's Best Medium Workplaces for 2025. The company prides itself on fostering a supportive community with a remarkable employee Net Promoter Score (eNPS) of 68. CT is expanding and seeks a dedicated Desktop Support Officer to contribute onsite in Melbourne.

Role Overview

This part-time position involves working three days per week between two locations: Melbourne CBD and Knoxfield, Victoria. The primary responsibility is to provide friendly, knowledgeable on-premises technical assistance to customers. The role encompasses support across various technology platforms including Mac and PC computers, tablets, server systems, network infrastructure, and voice communication platforms, while server and network tasks are largely managed by specialist teams.

Responsibilities

• Maintain smooth daily operations of customer technology environments.
• Build strong, personable relationships with end-users to foster positive customer interactions.
• Work collaboratively to identify and improve operational processes for greater efficiency.
• Solicit and incorporate customer feedback to continuously enhance service delivery.
• Recognize issues or special requests lacking formal processes and coordinate with peers to create and implement procedures.
• Ensure all technical documentation and procedural guides remain current and accurate.
• Assume responsibility for resolving daily technology issues, including managing communications with external third-party vendors.
• Partner with colleagues across various teams to achieve effective outcomes for clients.

Candidate Profile

• Strong passion for delivering excellent customer service demonstrated through effective resolution of technical problems with computers and related devices.
• Interest in technology and eagerness to learn new solutions and concepts to confidently engage with users and vendors.
• Clear and calm communication skills for troubleshooting and explaining technical problems and preventative strategies.
• Positive, proactive attitude with a track record of assisting others in overcoming technology challenges.
• Excellent verbal and written communication abilities, adept at interacting with diverse stakeholders.
• Adaptability to accommodate unusual work circumstances such as extended hours or adjusted schedules when needed.

Benefits and Company Culture

• Comprehensive training and career development opportunities supporting ongoing professional growth.
• Attractive discounts and perks designed to enhance financial wellbeing.
• Choice of IT equipment to support your work success and access to technology at cost price for personal use.
• Engaging team events that celebrate achievements and foster relationships beyond the workplace.

Additional Information

Centorrino Technologies embraces diversity and inclusivity, encouraging all voices to contribute to building an innovative and welcoming work environment. Applicants must possess a valid Working with Children Check (WWCC) and Police Check to be eligible for employment.