Customer Service Executive

Shaadi.com

Chennai, Tamil Nadu, India · ಪೂರ್ಣ ಸಮಯ

ಅರ್ಜಿ ಸಲ್ಲಿಸುವವರಲ್ಲಿ ಮೊದಲಿಗರಾಗಿರಿ

ಅನುಭವ: 1–6 yrs
ಸಂಬಳ: INR 18,000 – INR 22,000 / month
ತೆರೆಯುವಿಕೆಗಳು: 1
ಪೋಸ್ಟ್ ಮಾಡಲಾಗಿದೆ: 1 ಗಂಟೆ ಹಿಂದೆ

ಕೆಲಸದ ಮೋಡ್: ಕಚೇರಿಯಲ್ಲಿ
ವಿದ್ಯಾಭ್ಯಾಸ: ಯಾವುದೇ ಪದವೀಧರರು
ಅರ್ಹತೆ: Candidates who meet the graduation qualification and have relevant experience in customer service or call centers are eligible.
ಪುನರಾರಂಭ: ಅರ್ಜಿ ಸಲ್ಲಿಸಲು ಕಡ್ಡಾಯ

ನೀವು ಎಲ್ಲಿ ಕೆಲಸ ಮಾಡುತ್ತೀರಿ

ಕೆಲಸದ ವಿವರ

About the Role

Shaadi.com is seeking a committed and customer-oriented Customer Service Executive to join their team in Bangalore. The role involves managing customer interactions, addressing their concerns effectively, and contributing to a positive user experience.

Key Responsibilities

Professionally manage both incoming and outgoing customer calls.
Provide assistance to customers regarding profile creation, account upgrades, payments, and other account management tasks.
Resolve customer questions and complaints promptly and efficiently.
Keep comprehensive records of all customer communications and follow-up actions.
Work collaboratively with other departments to handle complex customer issues.
Maintain high customer satisfaction through excellent service delivery.

Qualifications and Requirements

Graduate degree in any field is required.
Prior experience of 1 to 6 years in customer service, BPO, or call center environments is preferred.
Strong communication skills in English plus proficiency in a regional language such as Malayalam or Telugu.
Effective listening skills along with problem-solving capabilities.
Able to multitask efficiently and perform well under pressure.
Basic computer operation skills and typing proficiency.

Working Conditions

Shift Timings: For female employees, 10 AM to 7 PM; for male employees, 12 PM to 9 PM.
Work location is in-office at Bangalore; remote working is not available.

ಕೌಶಲ್ಯಗಳು

ಸಮಸ್ಯೆ ಪರಿಹರಿಸುವ ಬಹುಕಾರ್ಯಕ ಸಂವಹನ ಕೌಶಲ್ಯಗಳು ಕಂಪ್ಯೂಟರ್ ಸಾಕ್ಷರತೆ ಗ್ರಾಹಕ ಸೇವೆ Call Handling Typing skills