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Customer Support Executive (Software Management & Escalations)

A Styyle Furniture

Mumbai, Maharashtra, India · ಪೂರ್ಣ ಸಮಯ

ಅರ್ಜಿ ಸಲ್ಲಿಸುವವರಲ್ಲಿ ಮೊದಲಿಗರಾಗಿರಿ

ಅನುಭವ: ಯಾವುದೇ
ಸಂಬಳ: INR 12,000 – INR 17,000 / month
ತೆರೆಯುವಿಕೆಗಳು: 1
ಪೋಸ್ಟ್ ಮಾಡಲಾಗಿದೆ: 2 ಗಂಟೆಗಳ ಹಿಂದೆ

ಕೆಲಸದ ಮೋಡ್: ಕಚೇರಿಯಲ್ಲಿ
ಪುನರಾರಂಭ: ಅರ್ಜಿ ಸಲ್ಲಿಸಲು ಕಡ್ಡಾಯ

ನೀವು ಎಲ್ಲಿ ಕೆಲಸ ಮಾಡುತ್ತೀರಿ

ಕೆಲಸದ ವಿವರ

About the Role

This position is for a customer support and operations professional in a sofa and furniture business. The role combines customer communication, complaint handling, and day-to-day work on the company’s internal software system.

Key Responsibilities

Speak with customers in a courteous and professional manner over calls and chat to address product-related issues.
Handle complaints linked to damaged products, delivery concerns, and repair requirements.
Maintain and refresh the order tracking and complaint records on a daily basis.
Work with delivery partners and keep shipment progress updated in the system.
Review customer-shared photos of damaged furniture and initiate repair or replacement requests as needed.
Manage multiple tasks at the same time and stay organized while handling escalations.

Work Focus

The role requires a mix of customer support, backend coordination, and software-based order management to ensure complaints are resolved smoothly and records remain accurate.

ಕೌಶಲ್ಯಗಳು

ಗ್ರಾಹಕ ಬೆಂಬಲ ಬಹುಕಾರ್ಯಕ ಡೇಟಾ ನಮೂದು ಕಾರ್ಯಾಚರಣೆ ನಿರ್ವಹಣೆ Call Handling Chat Support ದೂರು ಪರಿಹಾರ Escalation handling Shipment Coordination Order Tracking