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Customer Support Executive
Delhi-NCR, India · Full Time
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- Experience
- Any
- Salary
- INR 18,000 – INR 32,000 / month
- Openings
- 1
- Posted
- 2 ಗಂಟೆಗಳು ಹಿಂದೆ
- Work mode
- In office
- Resume
- Required to apply
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Job description
About the Role
Bridgexcel Innovations is recruiting for the position of Customer Support Executive based in Gurugram, Delhi-NCR. The role focuses on managing customer interactions specifically related to overdue payments and collections.
Key Responsibilities
- Reach out to customers to discuss overdue payments and negotiate repayment schedules aimed at meeting collection goals.
- Keep precise records of all customer communications, updates on payments, and promises made.
- Conduct all recovery procedures in compliance with company policies and legal requirements.
- Respond to customer inquiries about payments, escalating difficult cases to senior staff when needed.
- Work closely with field collection agents by providing updates on accounts that are unresponsive.
- Identify accounts that require urgent attention and take preventative actions to reduce risk of non-payment.
- Maintain professionalism and empathy throughout customer interactions to sustain a positive service experience.
Skills
How they work
Customer Focus