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ಕೆಲಸದ ವಿವರ
About Owlery
Owlery is an AI-driven logistics platform designed specifically for shippers, including brands, manufacturers, and logistics teams that handle product movement. Combining a Transportation Management System (TMS) managing freight operations end-to-end with an AI Logistics Teammate that continuously manages logistics tasks such as exception resolution, carrier communications, and operational optimization, Owlery replaces both spreadsheets and manual industry processes. Founded in 2022 by engineers formerly with Uber Freight and supported by top institutional investors, Owlery is experiencing rapid growth, multiplying its size over four times annually, while maintaining a highly effective small team. The company operates remotely with offices located in the San Francisco Bay Area.
Role Overview
The role of Customer Success and Operations Manager involves a direct reporting line to a company founder and includes a pivotal role in driving customer value delivery throughout a fast growth period. Key responsibilities include managing customer satisfaction, conducting operational data analysis, and fostering effective communication to improve customer experiences. Daily duties encompass onboarding clients, managing accounts, providing support, solving problems, and refining operational workflows.
Candidate Profile
- Passionate about helping others and cultivating relationships.
- Self-driven with strong initiative to complete tasks efficiently.
- Maintains rigorous standards with keen attention to detail.
- Technically inquisitive, comfortable exploring data and problem-solving within complex products without needing engineering expertise.
- Experienced in working with highly customizable software and aiding customers in mapping their real-world operations to platform functionalities.
- Clear and timely communicator.
- Minimum of three years’ work experience in logistics, supply chain, or technology sectors, preferably in roles interfacing with shippers.
Core Responsibilities
- Lead onboarding efforts for new clients, ensuring rapid realization of Owlery's value and earning strong customeraffection.
- Partner closely with product and engineering teams to convey customer feedback, influencing the product roadmap to better align with client requirements.
- Examine customer data for patterns and proactively develop solutions to meet emerging needs.
- Facilitate routine check-ins and quarterly business reviews with customers to maintain engagement and satisfaction.
Benefits
- Competitive salary aligned to experience, complemented by equity opportunities in the company.
- Comprehensive healthcare benefits covering medical, dental, and vision plans.
- Company-sponsored 401K and Flexible Spending Account (FSA) programs.
- Access to advanced AI software tools like ChatGPT Plus and Claude Pro to enhance productivity.
- Unlimited paid time off, demonstrating trust in employees' time management.
- Opportunities for travel to meet colleagues and clients face-to-face, with significant investment in remote team gatherings.