Customer Success Manager - Canada

About Delinea

Delinea is a leader in securing human and machine identities using intelligent, centralized authorization methods. Our AI-driven cloud-native Identity Security Platform covers the entire identity lifecycle—from workforce, IT administrators, developers, to machines—across cloud and traditional infrastructure, SaaS applications, and AI. The platform enables discovery of all identities, assignment of appropriate access levels, anomaly detection, and real-time threat response. With deployments taking weeks, 90% less resource consumption than competing platforms, and 99.995% uptime, Delinea ensures robust security combined with operational efficiency.

Join our globally passionate team dedicated to creating a safer digital world. We emphasize innovation, diversity, respect, and fairness, supported by world-class leadership and strategic investments.

Role Overview

We are seeking a seasoned Customer Success Manager to cultivate and expand relationships with enterprise customers in Canada. This role will focus on driving product adoption, onboarding, and ensuring customers realize measurable value aligned with their business goals. You will be the main contact point and advocate for customer success, overseeing progression towards strategic objectives.

Key Responsibilities

• Oversee a portfolio of enterprise accounts, acting as primary liaison.
• Lead customer onboarding and promote product usage aligned with business aims.
• Conduct regular check-ins and quarterly business reviews to track success plans.
• Identify and escalate potential at-risk accounts with cross-team remediation strategies.
• Foster positive customer interactions by building and growing relationships and recognizing key stakeholders.
• Coordinate internally regarding contract renewals and growth opportunities.
• Respond swiftly and maintain ongoing communication for customer requests.

Desired Experience and Skills

• Bachelor’s degree preferred or equivalent experience.
• 3 to 5+ years in a similar Customer Success role.
• Familiarity with privilege access management and cybersecurity industry best practices preferred.
• Hands-on experience with Privilege Access Services like CyberArk, BeyondTrust, or Delinea is highly advantageous.
• Experience managing complex, multi-divisional customers and engaging executive sponsors effectively.
• Strong understanding of business objectives to deliver product value clearly.
• Proficiency in Salesforce and Customer Success Management tools.
• Capability to multitask, resolve issues, and collaborate cross-functionally in a dynamic setting.
• Excellent verbal and written communication skills.
• Residents of Canada only; fluency in English required, French preferred.

Company Culture and Benefits

• We tackle critical identity protection challenges for top global organizations.
• We invest in motivated, intelligent, and team-oriented individuals.
• We offer meaningful work, a culture driven by innovation, and clear pathways for career advancement.
• Core values: Spirited energy, Trust through integrity, Respect for diverse views, Ownership and follow-through, Nimbleness in a fast-paced environment, and Global inclusivity.
• Competitive salaries with bonus programs, comprehensive healthcare insurance, pension and retirement matching, life insurance, employee assistance programs, generous time off, and paid holidays.
• Diversity and equal opportunity employment committed to preventing discrimination and harassment.
• Employment contingent on background verification, education and employment confirmation, and social media review according to policy.