Customer Service Officer

Job Location and Schedule

The role is based at Churchill Square Shopping Centre, Brighton BN1 2RG. The shift pattern is four days on followed by four days off, averaging 25.5 to 30 hours per week.

Compensation

The hourly pay rate is competitive, set at 3.88 per hour, with annual leave calculated on a pro-rata basis including public holidays.

Accessibility and Support

If candidates require any accommodations during the recruitment process, support can be arranged through direct contact with the recruitment team.

About Churchill Square and ABM

Churchill Square is Brighton's primary shopping centre offering convenient access and discounts at selected retailers. ABM is a global provider of facility, engineering, and infrastructure services, with extensive employee benefits.

Employee Benefits

• Full uniform provided with annual refresh
• Access to Perkbox employee benefits scheme including retailer discounts, gym memberships, holiday deals, and car rental offers
• 24/7 independent employee assistance program offering mental health and life counseling support
• 24/7 GP consultations available for employees and immediate family
• Get Fit Programme and financial/legal support
• Cycle to work scheme and an employee app for perks, life resources, and urgent support

Job Role and Responsibilities

This part-time Customer Service Advisor position involves ensuring visitors to Churchill Square have a safe, pleasant shopping experience and receive excellent assistance.

• Deliver personable, high-quality customer service by phone, email, and face-to-face adhering to the centre's customer service mission.
• Provide information and support regarding shopping centre facilities, retailers, job vacancies, parking tariffs, Collect Plus service, gift card promotion and sales, upcoming events, and additional centre services such as Shopmobility.
• Offer details about Brighton city centre, community services, local transportation, and tourist attractions.
• Handle customer inquiries and complaints professionally, offering prompt solutions or reporting issues to management.
• Answer incoming calls and assist with administrative tasks, including managing lost and found property and reporting incidents or defects.
• Communicate effectively with tenants, centre management, and security teams.
• Maintain centre information displays, update job vacancy listings daily, and assist with typing, filing, and data management duties.
• Support centre operations including unlocking and locking procedures, emergency assistance, photocopying for tenants, and conducting surveys related to customer service.
• Build positive relationships with retailers and maintain a clean, welcoming customer service desk environment.

Person Specification

• Strong communication skills and dedication to maintaining a clean, safe workplace according to company policies.
• Excellent customer service abilities with responsiveness to urgent requests.
• Attention to detail and ability to adapt flexibly to changing requirements.
• Commitment to upholding health and safety procedures and fostering a respectful workplace culture.

Additional Information

ABM is an equal opportunity employer valuing diversity and inclusion across all protected characteristics. They are members of the Armed Forces Covenant Employer Recognition Scheme.