Customer Experience Associate

Work Location

Toronto, Ontario, Canada

Working Hours

15 hours per week

Department and Business Area

Personal & Commercial Banking

Compensation Details

The pay range for this position is between $22.50 and $28.33 CAD per hour. TD is dedicated to ensuring fair and equitable pay opportunities for all employees. Salary progression is available as colleagues grow in their roles, with the exact salary depending on skills, experience, job knowledge, location, and business needs. Candidates are encouraged to discuss compensation specifics openly with the recruiter.

About TD

TD Canada Trust serves as the frontline for TD Bank, focusing on building meaningful relationships with customers through a variety of service transactions, offering advice on products and solutions to existing and prospective clients. TD is among the largest financial institutions in North America, committed to creating a simple banking experience with a human touch for over 27 million customers globally. The organization employs more than 95,000 colleagues and invests in career growth, inclusivity, and client experience excellence.

Role Overview

This position seeks an engaging individual capable of handling financial transactions accurately and delivering outstanding customer service. As a Customer Experience Associate, you will identify customer needs, suggest appropriate banking products, and contribute to a positive banking relationship.

Primary Responsibilities

• Execute financial transactions such as deposits, withdrawals, and bill payments according to established procedures and regulations.
• Assess customer needs to recommend tailored solutions while maintaining confidentiality.
• Address and resolve customer issues using standard approaches, escalating when necessary.
• Meet assigned goals by effectively promoting banking products and completing tasks efficiently.
• Establish personal connections with customers, clearly communicating banking options and processes.
• Foster a respectful, diverse, and inclusive team environment by supporting colleagues and engaging in personal development.
• Maintain clear communication with team members regarding daily activities and status updates.
• Improve operational processes by delivering quality customer experiences and recommending enhancements.

Candidate Requirements

• Minimum educational qualification is a High School diploma; 1 or more years of relevant work experience preferred.
• Undergraduate degree or equivalent is considered an advantage.
• Strong skills in administration, organization, planning, and time management in fast-paced settings.
• Proficient with MS Office applications (Word, Excel, Outlook) and internet usage.
• Self-motivated with strong attention to detail and the ability to manage multiple tasks and changing priorities.
• Excellent verbal and written communication skills with the ability to engage professionally and calmly with diverse customers.

Additional Information

TD provides comprehensive training and onboarding to ensure your success in the role. The company values ongoing career development through mentoring, training programs, and performance discussions. TD promotes a respectful workplace acknowledging diverse perspectives and offering equal growth opportunities. The interview process includes potential accommodations for accessibility needs. This role is subject to provincial employment regulations within Canada.

Total Rewards Package

TD's compensation package includes base salary, variable pay, health and well-being benefits, retirement savings programs, paid time off, banking benefits and discounts, career development, and recognition programs designed to support colleagues personally and professionally.