Customer Experience Agent/Associate

About the Role

This position involves providing customer support within the Maersk operating environment after onboarding. Responsibilities may include managing customer communication channels, handling case management, assisting with customer onboarding and relationship management, managing contracts and resolving disputes among other related activities.

The administrative stream encompasses roles that deliver skilled technical, operational, or administrative support to the organization. The role ranges from entry-level jobs under supervision to experienced professionals who independently manage specialized tasks to support operations. Employees at this level typically handle tasks with limited complexity, exercise sound judgment within given guidelines, and escalate non-routine issues appropriately. Upon hiring, limited job and business knowledge is expected, with skills developed through training and practical experience.

Equal Opportunity and Accommodation

Maersk values diversity and inclusion in the workplace and welcomes applicants regardless of race, gender, age, religion, nationality, disability, or any other legally protected characteristic. The company will also consider applicants with criminal histories consistent with legal obligations.

Support is available for candidates who require adjustments during the application and hiring process. For accommodations or assistance, candidates may reach out by email to the designated contact within Maersk.