Customer Assistant

About the Role

At Lidl Ireland, from our headquarters to every store, we strive to provide an exceptional shopping experience for our customers. If you are energetic, passionate about customer service, and eager to learn daily, join us as a Customer Assistant in our Newbridge location on a standard 30-hour weekly contract, earning at least €460 per week.

Typical Daily Activities

Retail work varies, but your duties may include:

• Morning shifts starting at 5 or 6 AM to ensure shelves are fully stocked and bakery goods are fresh for opening.
• Midday shifts focused on maintaining a clean, inviting store environment, assisting customers, and managing tills efficiently to reduce queues.
• Evening shifts focused on customer service at tills, restocking items, and preparing the store for the next day.

Key Responsibilities

• Deliver friendly, helpful customer interactions.
• Adhere strictly to stock loss prevention practices.
• Maintain cleanliness and hygiene both inside and outside the store.
• Apply freshness standards and rotate stock appropriately.
• Manage waste disposal correctly.
• Support stock counting activities.

Qualifications and Attributes

• A positive, proactive approach complemented by excellent customer service skills.
• Reliability and responsibility in all work aspects.
• Enjoyment of a dynamic and varied work environment.
• Ability to thrive as a cooperative team member.
• Applicants must be at least 18 years old to sell alcohol.
• Previous customer-facing experience is advantageous but not essential when paired with the right attitude.

Compensation and Benefits

Our transparent pay structure ensures equal remuneration across all roles, with hourly rates increasing with service length as follows:

• Year 1 basic pay of €15.40/hour, with supplements for unsocial hours (€19.25), overtime and Sundays (€23.10), and bank holidays (€30.80).
• Year 2: €16.20 basic, €20.25 unsocial, €24.30 overtime/Sundays, €32.40 bank holiday.
• Year 3: €16.90 basic, €21.13 unsocial, €25.35 overtime/Sundays, €33.80 bank holiday.
• Year 4: €17.90 basic, €22.38 unsocial, €26.85 overtime/Sundays, €35.80 bank holiday.

Additional benefits include 20 days annual holiday pro-rated, pension scheme, career progression opportunities, access to a Leadership Academy for high performers, discounts on health insurance and Circle K services, Bike to Work Scheme, mobile and broadband savings, maternity/paternity top-ups, marriage leave, and an employee assistance program.

Equal Opportunities Statement

Lidl champions diversity and inclusion, ensuring applicants receive equitable treatment regardless of gender, civil or family status, sexual orientation, age, disability, race, religious beliefs, political views, or membership of the traveller community. Reasonable accommodations will be made during recruitment to support candidates' needs.