Concierge Agent

Position Overview

The Concierge Agent role at St. Regis Hotels & Resorts in Doha, Qatar, is responsible for addressing guest requests and providing exceptional service within the Rooms & Guest Services department. This position requires attending to guest needs such as arranging transportation, reservations, dry cleaning, and handling special requests to ensure guest satisfaction.

Key Duties

• Respond promptly to guest inquiries and requests for special services by organizing arrangements or locating suitable providers.
• Follow up on unique guest needs and confirm satisfaction with the services rendered.
• Provide guests with comprehensive information about hotel amenities, surrounding area attractions, events, and activities.
• Handle all guest communications including calls, messages, and concerns, and coordinate with relevant hotel departments such as Bellperson and Housekeeping to resolve issues.
• Maintain accurate records by reviewing daily logs and documenting relevant information.
• Oversee club lounge activities ensuring seating availability, quality of service, guest safety, and overall well-being.
• Report any accidents, injuries, or unsafe conditions promptly to management and complete all necessary safety training.
• Adhere strictly to company policies, maintain a professional appearance, safeguard confidential information, and protect company assets.
• Welcome guests warmly, anticipate service needs, assist guests with disabilities, and express genuine appreciation to visitors.
• Communicate professionally with clear speech and proper telephone etiquette, and prepare accurate written documentation.
• Foster positive teamwork and maintain supportive relationships with coworkers, addressing concerns constructively.
• Meet quality assurance standards consistently throughout the work shift.
• Physically capable of standing, sitting, or walking for extended periods, and able to lift or move items up to 10 pounds without assistance.
• Perform additional reasonable duties as assigned by supervisors.

Qualifications

• Minimum education requirement: High school diploma or equivalent (G.E.D.).
• No prior related work experience or supervisory background is necessary.
• No specific licenses or certifications are required for this role.

Additional Information

This is a non-management, full-time on-site position located in West Bay, Doha, Qatar. St. Regis Hotels & Resorts, part of Marriott International, promotes an inclusive workplace honoring diverse cultures and experiences. The company emphasizes equal employment opportunity, non-discrimination, and fostering an environment where all associates can thrive.

By joining this role, candidates become part of a distinguished luxury hotel brand that blends timeless elegance with modern service excellence, offering bespoke guest experiences worldwide.