Client Relationship Manager

About the Company

PromoVeritas is an independent specialist in promotional verification. The business helps ensure prize promotions of every kind are designed and delivered fairly, securely, and in line with legal requirements and good practice. Its work protects brands, creative agencies, and consumers by supporting fairer, more trusted promotions that people are more likely to enter.

Day to day, the team advises on on-pack promotions, competition judging, prize draws, instant-win mechanics, and voting processes for major television shows. The client list includes Pepsi, Walkers, ASOS, Barclays, HTC, Pringles, Kellogg’s, and more than 200 additional brands, with a significant share of work delivered for international campaigns across 60+ countries in 2019 alone.

Founded in 2002, the company is located in Pinner, North London, approximately a one-minute walk from the Tube station and around 25 minutes from Baker Street on the Metropolitan line.

Role Overview

The Client Relationship Manager will support the sales function while managing a defined portfolio made up mainly of Bronze clients. This position focuses on sales administration, internal coordination, and project delivery support to provide a smooth client journey and allow Account Directors and Senior Client Relationship Managers to concentrate on growth and strategic work.

Responsibilities

• Own and manage a portfolio of Bronze clients as the main day-to-day contact.
• Build and update account development plans for Bronze clients, spotting opportunities to expand relationships and progress accounts.
• Maintain strong client relationships through clear communication and consistent follow-up.
• Take responsibility for allocated projects and keep delivery on track with timely updates.
• Prepare proposals for Account Directors and Senior Client Relationship Managers, including coordinating internal costings with the relevant teams.
• Serve as the main contact for the delivery team.
• Support Account Directors and Senior Client Relationship Managers with proposal preparation, pricing assistance, and client documentation.
• Help with new business administration, including booking management and tracking activity.
• Assist with pipeline management by following up pending approvals and client replies.
• Raise and track invoices and purchase orders in line with company procedures.
• Follow up outstanding purchase orders, invoices, and other financial items to keep work moving.
• Keep client and project information accurate and up to date in internal systems.
• Provide clear briefs to Operations, Digital, and Legal teams so projects run smoothly.
• Act as the coordination hub between sales, operations, digital, and legal teams for assigned work.
• Make sure projects are delivered in line with regulatory standards, company processes, and client expectations.
• Maintain a consistently high level of accuracy, detail, and compliance across all client and project activity.
• Ensure handovers and documentation are complete at each stage of the client lifecycle.
• Contribute to improving sales support processes and day-to-day ways of working.

Requirements

• Prior experience in sales support, account support, or client services, preferably in marketing, media, promotions, or professional services.
• Strong organisation and multitasking skills, with the ability to handle several deadlines and stakeholders at once.
• Excellent written and spoken communication skills, with confidence when working with both clients and internal colleagues.
• Strong attention to detail, especially in financial administration, documentation, and compliance-related work.
• Commercial awareness and an understanding of sales processes and the client lifecycle.
• Comfort working with senior sales stakeholders such as Account Directors and Account Managers.
• A proactive, dependable, and ownership-focused approach, with good problem-solving ability.
• Confidence using CRM platforms and internal finance or project management systems.

Additional Information

This is an onsite full-time position based in Pinner, England, United Kingdom. The salary field was not specified in the source.