Client Engagement Lead

Position Overview

This opportunity is for a Client Engagement Lead based in Canada, focusing on overseeing client success from strategic planning to delivery within a technology consulting environment. The role demands a commercially minded professional capable of managing client relationships, ensuring measurable value from engagements, and maintaining strong partnerships remotely.

Key Responsibilities

• Serve as the primary liaison for multiple client engagements, fostering trust and strong stakeholder relationships.
• Gain deep understanding of client objectives and challenges, aligning these with deliverable outcomes.
• Anticipate risks and issues, propose solutions proactively to preserve engagement success.
• Manage engagement profitability through monitoring financials including margins and budgets.
• Develop, negotiate, and oversee Statements of Work for current and new project phases.
• Identify opportunities for relationship growth and contribute to business development efforts.
• Support sales initiatives by assisting in opportunity creation and client solution shaping.
• Ensure delivery quality, manage scope, schedules, and overall client engagement performance.
• Make informed decisions regarding tradeoffs and provide solution-oriented recommendations.
• Lead delivery cadence in smaller projects through sprint planning and milestone reviews.
• Collaborate with project management on larger initiatives focusing on strategic alignment and client expectations.
• Coach team members on client communication, expectation management, and service excellence.
• Promote a culture of strong client service and teamwork.

Qualifications and Experience

• Bachelor’s degree in Engineering or equivalent technical experience is required.
• Prior roles as an engineer or similarly technical position.
• A minimum of 5 years in client services, technical program management, consulting, or delivery within technology-focused organizations.
• Proven capability to manage client relationships independently as a trusted advisor.
• Experience drafting and negotiating Statements of Work.
• Proficiency in managing project budgets, financial performance, and engagement health.
• Strong technical literacy to collaborate effectively with engineering teams.
• Excellent communication skills for executive presentations and stakeholder interactions.
• Preferred experience includes IoT, embedded systems, connected hardware, electronics hardware, firmware, manufacturing, or pre-sales roles.
• Accurate project scope estimation and ability to challenge assumptions.
• Familiarity with Agile processes such as sprint planning and delivery workflows.
• Leadership abilities to coach and enhance team performance.

Additional Benefits

• Competitive annual base salary range of 108750 to 131250 CAD based on experience.
• Performance bonus opportunity up to 20% during the first year.
• Flexible, remote-first work setting.
• Comprehensive health, dental, and vision insurance coverage.
• Paid parental leave benefits.
• Employer-matched retirement savings plan.
• Monthly allowances for cell phone and internet expenses.
• An annual stipend to support home office setup.
• Funding for professional development activities.
• Provision of necessary company laptop equipment.
• Annual team retreats and collaborative opportunities with distributed colleagues.
• Challenging projects with significant technological and client impact.