Banker-Authorizer

Role Overview

The Banker-Authorizer plays a vital part within the Retail Branch Banking division, tasked with delivering exceptional customer service and maintaining operational excellence across branches nationwide. This position involves engaging customers daily, managing retail banking activities, promoting liability growth, and ensuring compliance with regulatory norms.

Key Responsibilities

• Interact with customers regularly to boost Current Accounts (CA), Savings Accounts (SA), and Term Deposits (TD) while promoting asset and wealth products cross-selling.
• Meet or exceed defined business performance targets.
• Offer tailored banking product solutions that fit each customer’s needs.
• Evaluate customers’ potential to increase product adoption per client relationship.
• Generate additional business and referrals from the existing customer base.
• Maintain a customer-centered approach to swiftly address and resolve queries or complaints.
• Comply strictly with banking regulations and internal policies, including AML, KYC, and data security standards.
• Support closure of audit observations, ensuring full adherence to auditing requirements.
• Build and sustain client relationships while delivering superior retail banking service quality.
• Conduct internal audits to verify compliance with regulatory and organizational standards.
• Continuously improve service quality and overall customer satisfaction.

Eligibility and Experience

• Graduate degree in any field required, with postgraduate qualifications preferred.
• At least six years of relevant experience in banking or related sectors.

Skills and Attributes

• Exceptional customer engagement and relationship management abilities.
• Strong knowledge of retail banking operations and compliance mandates.
• Effective communication and problem-solving skills.
• Track record of achieving sales and service objectives.
• High integrity and meticulous attention to detail.
• Familiarity with banking software and digital platforms.
• Preferably experience in team leadership roles.
• Fluency in English with excellent business communication.