Assistant Shop Manager

About The Role

Join Mind Retail as an Assistant Shop Manager where you will collaborate closely with the Shop Manager and shop team, including volunteers, to drive sales and profitability. Every sale contributes to funding vital mental health support services offered by Mind, benefiting one in four individuals experiencing mental health challenges.

Your responsibilities will include maintaining high shop standards and ensuring exceptional customer service to create a welcoming community hub. In the Shop Manager's absence, you will oversee daily operations and overall shop performance.

We are committed to your growth and will provide development programs and workshops to support your personal and professional advancement. You will play a pivotal role in our mission to address the mental health crisis.

Who We Are Looking For

• A passion for retail and customer service excellence
• Leadership and motivational skills to guide the team
• Strong planning and prioritization capabilities for managing workloads
• Commitment to embodying our core values and behaviors
• An eagerness to learn, even if you lack previous management experience

Benefits

• Competitive hourly pay aligned with the Real Living Wage
• 25 days of paid annual leave (pro-rated for part-time staff)
• Access to developmental workshops and career-building courses
• Comprehensive, personalized onboarding tailored to your role
• Various additional qualifications and skill development opportunities
• Supportive work-life balance policies
• Family-friendly policies and enhanced pay
• Competitive pension scheme and life assurance for all employees
• 25% discount at Mind shops
• Access to exclusive discounts at over 160 retailers via an employee savings app
• Employee Assistance Programme
• Cycle to Work Scheme
• Interest-free season ticket loans

About Mind Retail

Mind Retail comprises nearly 200 shops across England and Wales, generating approximately net income of about per year. Our ambitious growth plans aim to enhance support and respect for those with mental health needs.

Equality, Diversity and Inclusion

We celebrate diversity and foster an inclusive workplace where everyone can bring their whole self to work authentically.

Safeguarding and Recruitment

Committed to safeguarding welfare, successful candidates must undertake reference checks and an enhanced DBS check, including the Children27s Barred List and/or 27Work with Adults27 check depending on responsibilities.

Mind Retail is an equal opportunity employer, promoting fair treatment regardless of race, gender, religion, sexual orientation, caregiving responsibilities, age, disability, or criminal background.