Assistant Director of Front Office
Doha, Doha Municipality, Qatar · Full Time
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- Experience
- 3+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 5 ಗಂಟೆಗಳು ಹಿಂದೆ
- Work mode
- In office
- Education
- Hospitality degree
- Resume
- Required to apply
Where you'll work
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Job description
Job Overview
We are on the lookout for enthusiastic and dynamic professionals specialized in Front Office operations who are dedicated to delivering exceptional customer service and innovative guest experiences. This role is crucial in assisting the leadership of the Front Office Department to uphold exemplary service standards.
Key Responsibilities
- Supervise Front Office team members to guarantee guests receive timely, friendly attention and personalized recognition.
- Coordinate closely with other departments, especially Housekeeping, to communicate relevant Front Office issues.
- Build and sustain productive employee relationships within the department.
- Support the Director or Manager of Front Office with employee-related processes such as performance reviews and consultations.
- Help prepare statistical, performance, and forecast reports to aid in annual budgeting and strategic planning while supplying marketing data to management.
- Continuously monitor and manage department expenses to align with budget targets.
Qualifications & Experience
Candidates should ideally hold a degree in hospitality and possess a minimum of three years of experience in Front Office roles within the hotel industry. Proficiency in written and verbal English is required along with a polished personal presentation. Effective problem-solving skills and familiarity with up-selling techniques to maximize revenue are essential. Computer skills are important, with knowledge of Opera software considered a significant advantage.
Required Competencies
The ideal candidate will be positive, energetic, and approachable, exhibiting strong leadership qualities and the ability to motivate a team. The role demands excellent relationship-building abilities and the following competencies:
- Business Acumen
- Influencing and Negotiation Skills
- Strategic Planning
- Team Building and Leadership
- Appreciating Diversity
- Adaptability to Changing Circumstances
- Result-Oriented Drive
- Customer-Centric Focus
- Operational Management
Level
Entry