Accounts Receivable Associate

About Nabis

Nabis is a leading licensed cannabis wholesale platform supplying cannabis products valued at over $1 billion annually from numerous brands to retailers across states including California, New York, and Nevada. The company is dedicated to facilitating discovery of cannabis worldwide by offering choice, accessibility, and innovation through a scalable and modern infrastructure. Backed by prominent investors and known tech founders, Nabis is aggressively expanding its footprint across the United States, aspiring to become the largest cannabis distribution network globally.

This position is exclusively available to candidates who are currently residing and legally authorized to work in the following states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Iowa, Idaho, Illinois, Kansas, Kentucky, Maryland, Maine, Michigan, Missouri, North Carolina, New Jersey, Nevada, New York, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Washington, or Wisconsin.

Role Overview

The Business-to-Business Collections Specialist will manage a portfolio of retail accounts to ensure timely collections of outstanding invoices on behalf of Nabis' brand partners. This role demands a balance between firm collection efforts and maintaining strong long-term relationships with retailers, including early identification of credit risks and ongoing communication with brands and internal teams.

Key Responsibilities

• Manage a specific portfolio of brand and retailer accounts, proactively initiating outreach on overdue cash on delivery and net term invoices.
• Conduct collection discussions professionally with empathy and firm negotiation skills, handling disputes, arranging payment plans, and securing payment commitments effectively.
• Collaborate daily with teams in invoicing, operations, and delivery to promptly resolve payment obstacles and ensure smooth product flow.
• Adhere to communication workflows using Slack for status updates, escalation, and interdepartmental hand-offs, reducing manual follow-ups and ensuring stakeholders remain informed.
• Organize and prioritize tasks in Asana and Zendesk, effectively handling a high volume of work without neglecting accounts.
• Detect early warning signs of credit risks or delinquency among retailers and escalate issues before debts become uncollectible.
• Generate weekly reports detailing account-level accounts receivable and credit information, supporting the Accounting department with data for doubtful account allowances.
• Identify likely uncollectible invoices in advance and coordinate subsequent actions with brands, Accounting, and leadership.
• Maintain accurate, audit-compliant documentation of every account interaction, escalation, and resolution.
• Utilize AI tools to optimize daily workflows, including drafting communications, summarizing account histories, and expediting report generation for enhanced efficiency during collections.
• Continuously refine collection process guidelines by tightening escalation protocols and addressing process gaps as the team expands.

Required Qualifications and Skills

• Ability to confidently handle difficult collection negotiations, securing payment commitments with strong interpersonal skills.
• Minimum of three years' experience in B2B collections or high-volume customer service, preferably in retail, distribution, or fintech sectors.
• Proven success in managing a large portfolio, meeting collection and aging targets in a fast-paced, volume-driven work environment.
• Advanced negotiation and conflict de-escalation abilities that maintain firm payment terms while fostering positive retailer relationships.
• Practical experience with communication and task management tools such as Slack, Asana, and Zendesk, with quick adaptability to new software.
• Data proficiency with Excel or Google Sheets including pivot tables and interpreting accounts receivable aging reports.
• Familiarity with AI-powered tools to streamline routine tasks and improve operational efficiency.
• Exceptional written and verbal communication skills with the ability to adjust tone across diverse stakeholders including retailers, brand partners, and internal teams.
• Strong organizational aptitude and attention to detail, capable of producing and updating process documentation.
• Comfortable working within a dynamic, fast-evolving startup ecosystem.
• Bachelor's degree or equivalent professional experience required; background in business process outsourcing or customer service is a plus.
• Interest in advancing the customer experience within a technologically driven, growing company.

Compensation and Benefits

• Hourly pay ranging from $22 to $26.
• Opportunity to work at a rapidly growing cannabis startup.
• Comprehensive medical, dental, and vision insurance plans available to all full-time employees.
• A collaborative, energetic culture with a focus on shared goals among diverse teammates.

Equal Opportunity and Inclusion

Nabis values diversity and inclusivity, encouraging applications from women, people of color, LGBTQIA individuals, people with disabilities, ethnic minorities, immigrants, older adults, and others from diverse backgrounds. The company adheres to legal standards prohibiting discrimination on various grounds and commits to accommodating qualified individuals with disabilities while promoting a respectful, harassment-free work environment.