Account Manager II

Company Overview

Panasonic Avionics Corporation leads the inflight entertainment industry by providing cutting-edge products such as movies, games, WiFi, and Bluetooth headphone connectivity onboard flights. With over 40 years of experience, the company offers career stability, growth opportunities, and embraces diversity and inclusion across backgrounds, cultures, skills, and perspectives.

Role Summary

The Account Manager II is responsible for developing new customers or expanding existing accounts within a designated geographic region. The role involves planning and monitoring regional customer service to deliver superior satisfaction and secure long-term business success. The position requires managing relationships with customers and internal teams to address needs efficiently, reporting opportunities, improvements, and resolutions to management.

Key Responsibilities

• Oversee assigned customer accounts and assist other accounts as required.
• Ensure the company meets the contractual obligations of assigned customers.
• Build foundations for sustained business growth by maintaining regular contact with customer management and promoting Panasonic Avionics' full product and service range.
• Coordinate regional customer service efforts to achieve customer and passenger satisfaction across all products and services.
• Guarantee effective execution, communication, and delivery through internal and external departments serving the customer.
• Manage customer survey processes and satisfaction scorecards to objectively assess satisfaction levels.
• Identify gaps in resources or performance, collaborating with the account team to address them and secure new business.
• Support business operations such as collections, revenue recognition, purchase order receipt, sales forecasting, and managing change requests.
• Create reports and presentations to inform customer teams and senior management about opportunities and issues.
• Provide updates on product improvements, trends, problem solving, and corrective actions to management and customers.
• Assist in managing the regional budget and help set sales and profit targets for the area.

Candidate Requirements

• Minimum of 5 years' experience as an account manager.
• Bachelor's degree in a relevant field or equivalent professional experience.
• Technical knowledge of inflight entertainment systems and components.
• Strong familiarity with the aviation or related industries.
• Exceptional verbal and written communication capabilities.
• Proficient negotiation and presentation skills.
• Ability to interact effectively with diverse social, cultural, economic, and educational backgrounds.
• Experience resolving customer inquiries or complaints promptly with effective problem-solving and multitasking.
• Proven ability to build and maintain strong relationships both externally with customers and internally with company departments.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Creative and practical problem-solving abilities across a range of challenges.
• Analytical skills to evaluate data and identify solutions.
• Sound judgment in selecting appropriate methods to resolve issues.

Core Values

The company upholds principles of society contribution, fairness and honesty, teamwork, continual improvement, courtesy, humility, adaptability, and gratitude.

Compensation & Benefits

Panasonic Avionics Corporation offers a competitive, comprehensive, and flexible benefits package valuing employees’ talent behind the company’s industry-leading status.