Zonal Head - Last Mile Operations

About Sid's Farm

Sid's Farm is a dedicated direct-to-consumer (D2C) brand focused on providing 100% pure, high-quality dairy products. Established in 2013 and named after the founder's son, Sid's Farm began by serving a handful of families and has grown to supply over 25,000 families today. With more than 500 employees, the company is expanding its presence in locations like Hyderabad and Bangalore. The organization values its employees highly, fostering a culture of growth through training, professional development, and mentorship.

Position Overview

The role of Zonal Head - Last Mile Operations involves managing daily last-mile delivery operations across multiple dark stores within an assigned zone, ensuring excellent operational standards, workforce management, and collaboration with various departments to provide a smooth customer experience.

Key Responsibilities

• Oversee operations of multiple dark stores within the designated zone.
• Ensure efficient daily execution of last-mile deliveries meeting service level agreements.
• Lead and manage Last Mile Executives to promote operational discipline and adherence to processes.
• Manage workforce planning, attendance, deployment, and manpower availability across sites.
• Monitor delivery routes, performance metrics, and operational KPIs using internal dashboards and systems.
• Coordinate seamlessly with Mid Mile, Warehouse, Customer Experience, HR, and supporting teams to maintain smooth operations.
• Identify and resolve operational bottlenecks by conducting root cause analyses.
• Drive ongoing improvements in productivity, route optimization, delivery quality, and customer satisfaction.
• Supervise inventory movement and stock levels to ensure operational readiness at dark stores.
• Maintain compliance with company standard operating procedures, safety protocols, and operational policies.
• Analyze operational reports and performance trends, presenting actionable insights to leadership.
• Coach and mentor field operations teams through regular feedback and reviews.
• Support recruitment, onboarding, training, and capability development of delivery personnel.
• Ensure timely resolution of operational issues and uphold high execution standards throughout the zone.

Candidate Profile

• Graduate in any discipline; additional qualifications in Supply Chain or Operations are advantageous.
• Between 2 to 5 years of experience in last-mile delivery operations, logistics, supply chain, FMCG, quick commerce, or e-commerce sectors.
• Demonstrated experience managing multiple operational sites and field teams.
• Strong leadership, analytical, problem-solving, and people management capabilities.
• Familiarity with operational dashboards, data analysis, and reporting.
• Willingness to work in early morning shifts as required by business demands.
• Excellent communication and stakeholder management skills.
• Proficient in Microsoft Excel and other operational management tools.