Job description

Job Overview

We are seeking a skilled Zoho One Specialist to join our team in the Riyadh Region working onsite. The ideal candidate will have 4-5 years of practical experience with Zoho One or equivalent SaaS platforms, backed by relevant certifications, to help drive business software solutions and digital transformation.

Key Responsibilities

Configure, integrate, and tailor Zoho One applications to meet the organization’s operational needs by designing custom workflows and automations to boost efficiency.
Review existing business processes to find improvement areas, and implement Zoho One tools to streamline activities while utilizing data analytics for ongoing enhancement.
Engage with internal stakeholders to capture operational challenges and translate them into effective Zoho One-based strategies.
Create and deliver training programs for staff to ensure proficient use of Zoho One applications, along with providing continuous support and troubleshooting to maximize user adoption and satisfaction.
Track system performance and user engagement metrics, analyze KPIs to optimize deployment strategies and maximize return on investment.

Qualifications and Requirements

Bachelor’s degree in IT, Business Administration, or a related discipline.
Four to five years’ experience in business systems implementation, ideally with a focus on Zoho One or comparable SaaS platforms.
Valid Zoho One certification or an equivalent IT/SaaS-related certification.
Proven expertise in system integration, workflow customization, and digital process improvement.
Strong analytical aptitude to leverage data for process enhancement.
Excellent communication, presentation, and stakeholder coordination skills.
Ability to manage multiple projects effectively within deadlines.

Preferred Skills

Familiarity with CRM, ERP, and other business management software platforms.
Insight into digital transformation methodologies and process re-engineering approaches.
Hands-on experience delivering user training and technical support.
Strong problem-solving abilities and a proactive attitude towards business systems optimization.