Workplace IT Specialist (all genders)

About the company

Cardmarket places people at the center of its culture. The company aims to provide an environment where employees feel secure, respected, and motivated, and where going to work feels positive and balanced. Open dialogue is considered essential, because challenges of every size can only be solved well when they are discussed openly. The organization values diversity and inclusion, welcoming people of every background, belief, nationality, gender identity, sexual orientation, and skin colour, and expects equal treatment from every applicant.

To support its Administration team, Cardmarket is hiring a Workplace IT Specialist who will take ownership of the internal IT environment and improve it continuously. The role is focused on giving employees dependable, secure, and smooth access to the tools, systems, and devices they need to work effectively.

Responsibilities

• Handle access setup and removal for new and departing employees across tools such as Jira, Confluence, and Microsoft 365.
• Maintain role-based permissions, account provisioning timelines, and system access records.
• Administer workplace platforms including Jira, Confluence, Microsoft 365 tools like Teams, SharePoint, Copilot, and Exchange, as well as Azure AD / Entra ID.
• Manage shared mailboxes, distribution lists, and related permission structures.
• Improve how internal tools are used and help define practical best practices.
• Apply password protection and access-control standards, and support audits and security reviews.
• Act as the first contact point for internal IT security questions and coordinate with outside vendors when required.
• Provide day-to-day help to employees facing issues with accounts, permissions, devices, or workplace software.
• Keep a simple ticket or request tracking process running and ensure support remains quick, helpful, and professional.
• Oversee the entire company device lifecycle, including ordering, configuration, assignment, repairs, replacements, and offboarding.
• Maintain accurate inventory records for IT assets.
• Ensure office connectivity stays stable and act as the liaison for internet and hardware providers.
• Support the IT setup of new office spaces when needed.
• Run training sessions on tools and security awareness, and create easy-to-follow employee guides and documentation.

Requirements

• 2 to 5 years of experience in IT support, IT administration, or a workplace IT function.
• Hands-on experience with Microsoft 365, identity and access management tools such as Azure AD, Okta, or similar platforms, and Atlassian products like Jira and Confluence.
• A strong troubleshooting approach and the ability to solve common technical issues efficiently.
• Good understanding of user access control, device management, and basic IT security principles.
• Ability to organize and structure repeatable processes such as onboarding, access management, and inventory handling.
• Familiarity with MDM solutions such as Intune or Jamf is a plus.
• Experience with password managers such as Dashlane or 1Password is advantageous.
• Being based in Berlin and holding a valid work permit for Germany is required.

Perks

• Full-time role with 39 working hours per week in the Berlin office.
• Hybrid working model with flexible hours and defined core hours.
• All necessary work equipment is provided.
• Five weeks of paid vacation.
• Deutschlandticket for nationwide public transport in Germany.
• Lunch support of up to €7.67 per working day.
• Free drinks and snacks at the office.
• Annual learning budget of €1,500 for courses, books, conferences, or other development opportunities.
• Urban Sports Club membership for physical wellbeing.
• Access to anonymous professional psychological support through DearEmployee.
• Inclusive employee groups such as Women of Cardmarket and the LGBTQIA+ group.

Work environment

The role is based in Cardmarket’s Berlin office, with a hybrid arrangement available. The company emphasizes trust, personal responsibility, collaboration, and a culture where people can be themselves while also growing professionally and personally.

Eligibility

This opportunity is open to candidates of all genders. Applicants must be present in Berlin and authorized to work in Germany.

Additional information

The position is a full-time office-based role with flexible working hours and clearly defined core hours. The company values an informal, first-name culture across all levels, from interns to management. Its shared interest in trading card games reflects a broader culture of curiosity, strategy, teamwork, and continuous improvement. Cardmarket does not favor rigid structures or anonymous office environments, and expects employees to take ownership, contribute actively, and keep developing both professionally and personally.