Wolt Drive Onboarding Specialist

About Wolt

Wolt is a technology company focused on delivering joy, simplicity, and earnings to neighborhoods worldwide. Founded in 2014 to deliver restaurant food, Wolt now facilitates delivery of nearly everything across more than 500 cities in 30 countries. In 2022, Wolt partnered with DoorDash, continuing its global expansion efforts.

Working at Wolt offers a dynamic and challenging environment where employees learn, build, and deliver exceptionally. It is ideal for self-driven individuals with entrepreneurial mindsets seeking exciting career experiences.

Role Overview

The Merchant Services Team, responsible for onboarding restaurant and retail partners, is fundamental to Wolt’s success. As Wolt grows in scale and scope, the Merchant Services Team must grow accordingly.

As a Merchant Services team member, you will oversee key operations including onboarding partners and managing collaboration across internal and external teams within the German market. You will welcome partners to Wolt and ensure their onboarding is smooth and sets them up for success.

Key Responsibilities

• Work closely with multiple teams across the organization to coordinate flawless merchant onboarding and service delivery.
• Communicate with partners primarily in German, explaining processes and guidelines through forms, email, and phone calls.
• Monitor onboarding processes and progress using Monday.com and other Wolt software tools.
• Acquire expertise in Wolt’s systems, tools, and workflows to effectively support the onboarding process.

Candidate Profile

• Strong positive attitude and entrepreneurial spirit.
• Enjoys problem-solving with creative solutions to overcome challenges.
• Customer-oriented with the ability to engage individuals of varied technical proficiency.
• At least one year of experience in sales, customer support, or account management.
• Goal-driven and able to independently meet set objectives.
• Highly organized with exceptional communication skills.
• Comfortable working independently within diverse teams.
• A team player ready to embrace challenges.
• Fluency in German and English (minimum C1 level); additional languages are a plus.

What Wolt Provides

• The chance to contribute to an extraordinary project in an international setting.
• Significant opportunities for learning and career growth within a global tech company.
• Competitive salary and flexible working hours.
• Autonomy to work within a dynamic, flat-hierarchy startup environment.
• Discounts on Wolt orders.
• Subsidies for public transportation and wellness programs (Urban Sports Club).
• Weekly virtual all-hands meetings and regular team events.
• Flexible scheduling and 30 days of paid vacation per year.

Diversity and Inclusion Commitment

Wolt is dedicated to fostering an inclusive workplace by recruiting and supporting diverse talent from varied backgrounds and perspectives, promoting innovation through equitable opportunities.