Whistleblowing and Integrity General Manager

Role purpose

This position leads the whistleblowing function, covering planning, enabling reporting of irregularities, overseeing the whistleblowing hotline/platform, and tracking the handling of reported violations and concerns. The aim is to help maintain a secure, healthy, and respectful workplace.

Strategy and planning

• Support the creation of the Audit Planning & Quality Assurance business plan so it aligns with ZATCA’s broader strategy.
• Prepare the operational plan for whistleblowing in alignment with the Audit Planning & Quality Assurance business plan and the Internal Audit strategic plan.
• Drive execution of whistleblowing initiatives and contribute ideas that help meet the organization’s strategic objectives.

Budget management

• Coordinate whistleblowing budget needs with senior leadership and contribute to the budgeting process.
• Monitor budget usage effectively and provide accurate updates on progress, issues, and constraints.
• Review and suggest initiatives that improve financial outcomes and reduce financial and operational exposure.

Whistleblowing planning and enablement

• Create policies, procedures, and reporting channels for irregularity disclosures.
• Build reporting frameworks that keep submissions consistent and standardized.
• Make sure reporting channels are available, accessible, and easy to use for suspected violations.
• Oversee internal agreements such as service level agreements and nondisclosure agreements.
• Encourage a speak-up environment by promoting awareness of the value of whistleblowing and ethical reporting.
• Protect employees and contractors and provide support that enables safe reporting of irregularities.

Investigation, support, and reporting

• Supervise the whistleblowing hotline/platform by receiving, reviewing, and recording complaints related to disputes, misconduct, and grievances.
• Escalate reported violations and concerns to the right functions, while handling complex investigations and identifying required corrective actions.
• Ensure urgent high-risk cases are resolved quickly with the support needed to preserve a positive workplace environment.
• Prepare reports with analysis, conclusions, and recommended improvements to reduce irregular and unethical behavior.

People management

• Take part in identifying and hiring key talent.
• Coach, guide, and support direct reports so they can perform according to established policies and procedures.
• Set performance goals, provide support, assess team performance, and give ongoing feedback.
• Build a strong-performing team environment and reinforce ZATCA values.

Education and experience

A bachelor’s degree in Business Administration, Law, or a closely related field is required. The role calls for up to 8 years of relevant experience, including a preferred 3 years at managerial level.

Competencies

• Advanced knowledge of legislation and regulations
• Professional conduct
• Collaboration and communication skills
• Operational excellence
• Team development
• Internal audit techniques
• Policy development
• Leading by example
• Strategic thinking
• Investigation skills
• Results orientation
• Quality management
• Customer focus
• Internal audit planning
• Change and innovation enablement