Warranty Administrator

Role overview

Empire Homes is hiring a Warranty Administrator to serve as the main contact for homeowners after closing. The role focuses on receiving and handling Tarion warranty documentation and coordinating schedules for technicians and trade partners to complete warranty-related repairs.

This opportunity is based in the Niagara Region of Ontario and is being offered as a replacement role. The compensation range is approximately $50,000 to $60,000 per year, and the position qualifies for the company’s short-term incentive plan. Compensation is determined by skills, experience, qualifications, location, and prevailing business and market conditions.

What you will handle

• Act as the first point of contact for post-closing homeowner inquiries.
• Receive, record, and route warranty requests and questions to the right trades or internal teams.
• Coordinate service follow-ups with customers, the construction team, and the warranty/service group.
• Arrange and rearrange appointments with trade partners as needed.
• Escalate matters to managers when issues require additional attention.
• Track and close work orders in the NewStar system.

What we are looking for

Empire Homes is seeking someone with at least 2 years of experience in customer service and/or administration. Experience in the homebuilding sector is considered an advantage. The ideal candidate should bring strong communication, problem-solving, organization, and time-management abilities, along with familiarity with the Tarion warranty process.

Why join Empire Homes

Empire Homes positions this role within a culture focused on growth, creativity, and excellence in the homebuilding industry. Team members have the chance to work alongside experienced professionals and benefit from several employee-focused programs, including home purchase discounts, employer-paid benefits, RRSP support, and learning and development opportunities.

Additional information

Empire Homes is a large private homebuilder operating across Ontario, Texas, Georgia, Tennessee, the Carolinas, and Colorado. The company emphasizes career growth and offers flexibility in how employees develop their paths.

Accessibility and equal opportunity

Empire Homes identifies as an inclusive employer and supports a diverse workforce. Accommodation is available during recruitment and selection for qualified applicants under applicable provincial human rights legislation. Applicants who need accessibility support are encouraged to inform the team, and any accommodation-related information will be treated confidentially.

AI use in hiring

The company uses AI tools to assist with parts of candidate screening. These steps are overseen by the People & Culture team to support fairness, compliance, and a people-centered hiring experience.