Waiter / Waitress

Company Overview

Raffles Hotels & Resorts is a historic and iconic brand, celebrated since 1887 for its legendary stories and elegant heritage. Known worldwide for culturally rich and engaging guest experiences, Raffles maintains its commitment to environmental respect and community values. In partnership with Fairmont Hotels & Resorts, which spans 90 properties globally and 34 more in development, the brands unite to deliver exceptional hospitality marked by sophistication and personalized service.

The two luxury brands come together at Katara Towers, Doha, hosting Raffles Doha and Fairmont Doha. Here, guests enjoy an intimate, artfully crafted luxury ambiance alongside vibrant, contemporary service that honors tradition and modernity. The team environment is energetic and inclusive, fostering talent development and delivering unforgettable guest experiences daily.

Position Summary

The role of Waiter / Waitress at Raffles & Fairmont Doha focuses on delivering exceptional food and beverage service to guests. Responsibilities include greeting guests courteously, presenting menus, accurately taking and serving orders, and providing personalized recommendations. Effective collaboration with kitchen staff and other departments ensures smooth operations and timely service. Maintaining high cleanliness standards, handling guest feedback with professionalism, and contributing positively to dining operations are essential.

Primary Duties

• Warmly welcome and engage with guests upon arrival.
• Present and describe menu offerings clearly to aid guest choices.
• Accurately record food and beverage orders.
• Offer tailored suggestions in line with guests' preferences.
• Efficiently serve food and drinks following established protocols.
• Keep dining tables set appropriately, clean, and maintained throughout service.
• Monitor and anticipate guest needs actively during their dining experience.
• Handle guest inquiries, feedback, and complaints diplomatically and promptly.
• Coordinate closely with culinary and other relevant teams to ensure seamless service flow.
• Check for guest satisfaction and address concerns as needed.
• Accurately manage billing and payment processing tasks.
• Adhere to hygiene and cleanliness regulations within the service area.
• Promote and upsell food and beverages where suitable.
• Follow all hotel policies, procedures, and service standards meticulously.
• Support daily operational tasks including restaurant opening and closing procedures.

Candidate Qualifications

• Minimum of a high school diploma or equivalent educational qualification.
• Prior experience in waiter/waitress roles or similar hospitality service positions.
• Sound knowledge of food and beverage service practices.
• Strong communication and interpersonal interaction capabilities.
• Proficiency in English for effective guest communication.
• Demonstrated commitment to outstanding customer service.
• Professional demeanor with a friendly and approachable personality.
• Meticulous attention to detail and accuracy in order handling.
• Ability to work efficiently in a fast-paced hospitality environment.
• Skilled in managing guest requests and complaints with tact.
• Familiarity with point-of-sale (POS) and payment processing systems.
• Team-oriented with good collaboration skills.
• Flexible availability including weekends, public holidays, and varying shift patterns.
• Additional language skills will be considered a plus.
• Alignment with the brand promise focusing on luxury excellence and individualized service.
• Commitment to fostering an inclusive workplace where diversity is respected.
• Encouragement of empowerment and recognition among colleagues.

Employee Benefits

Team members gain access to exclusive perks, such as complimentary upgrades, extended and discounted stays at Fairmont and Raffles properties, as well as special offers on dining and wellness services. The company prioritizes employee well-being and rewards dedication with attractive benefits.

Core Values

• Respect: Valuing the uniqueness and ideas of each individual with fairness and dignity.
• Excellence: Building authentic connections and creating special experiences consistently.
• Belonging: Celebrating diversity and fostering mutual support among team members.
• Empowerment: Encouraging initiative-taking that leads to memorable guest moments.
• Integrity: Maintaining trust through genuine respect and authenticity.

Diversity & Inclusion

The organization is dedicated to maintaining an inclusive environment where all backgrounds are welcomed and talent thrives, promoting equal opportunities for everyone interested in joining the team.