- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- Work from home
- Eligibility
- Applicants should have substantial Customer Success leadership experience and be able to work in or relocate to the Philippines, while also noting that the role text states candidates currently based in Singapore, the Philippines, or Indonesia are being considered and relocation assistance is not o…
- Resume
- Required to apply
Job description
About the Role
Oradian is looking for a seasoned Customer Success leader to build and scale its customer success function for a growing base of enterprise banking and fintech clients. This role owns the full customer journey, with a focus on helping customers achieve clear business outcomes from Oradian’s core banking platform while building durable, commercially productive partnerships.
You will lead strategic account relationships, drive value realization, manage renewals and expansion, and create repeatable customer success practices that work in regulated, fast-moving, high-growth markets.
Location note: This position is based in the Philippines. The successful candidate must be willing and able to relocate there for this opportunity.
Additional location update: The role is also stated as open to candidates already located in Singapore, the Philippines, or Indonesia. At this time, relocation support is not provided.
Leadership & Team Development
- Guide, mentor, and build capability within a geographically distributed team of Customer Success Managers.
- Improve the team’s strength in commercial discussions, negotiation, and managing enterprise-level stakeholders.
- Contribute as part of the leadership group to keep Customer Success closely aligned with company priorities and business goals.
Customer Value & Adoption
- Make sure customers realize measurable return on investment and adopt Oradian’s core banking platform fully.
- Run structured customer engagement across the entire lifecycle, starting after implementation and continuing through long-term partnership.
- Help customers navigate major change, including digital transformation initiatives and regulatory requirements.
Renewals, Expansion & Commercial Ownership
- Take ownership of renewals, growth opportunities, and revenue retention across the customer portfolio.
- Build reliable renewal forecasts and identify upsell and cross-sell opportunities together with Sales.
- Establish strong commercial discipline around escalation and collections so Customer Success Managers can handle these conversations with confidence and autonomy.
Executive Relationship Management
- Develop trusted relationships with senior executives at banks and fintech companies.
- Serve as the escalation contact for complex customer, commercial, or regulatory matters.
- Keep customer leadership aligned with Oradian’s strategic direction.
Customer Advocacy & Internal Alignment
- Convert structured customer feedback into actionable guidance for Product, Delivery, and Support teams.
- Represent customer interests while balancing scalability, business viability, and product strategy.
- Work closely with Sales, Product, Implementation, and Support to deliver a consistent enterprise experience.
Customer Success Operations & Scalability
You will design and put in place scalable customer success processes such as health scoring, risk management, QBR structures, and escalation and governance models.
About You
Oradian is seeking someone who is commercially strong, hands-on, and comfortable operating in a lean environment with ambiguity and limited resources. A positive mindset, curiosity, and willingness to roll up your sleeves are essential.
Must-Have Experience
- Deep experience leading Customer Success in enterprise B2B software companies.
- Background managing a lean CS team and scaling customer success practices in environments that combine remote and in-person collaboration.
- Ability to lead through example and coach the team toward independent ownership.
- Proven responsibility for enterprise accounts with annual contract values between €250k and €1M+.
- Strong commercial judgment with direct experience in renewals, expansion, and protecting revenue.
- Experience working in a company of roughly 50 to 250 employees, with comfort operating amid ambiguity and limited resources.
Nice-to-Have Experience
- Experience in banking, fintech, or financial infrastructure.
- Exposure to core banking platforms or regulated financial services settings.
- Experience in emerging markets or highly dynamic regulatory environments.
About Oradian
Oradian is a specialized B2B SaaS company delivering cloud-based core banking systems for neo-banks, digital banks, fintechs, and traditional banks across Asia and Africa. Its platform supports more than 10 million clients worldwide and helps financial institutions scale, adapt, and accelerate digital transformation.
The company values a merit-first, performance-driven culture and encourages people who are excited by tough problems, collaboration, and measurable impact. Oradian also welcomes applicants who may not meet every listed requirement if they believe they can make a meaningful contribution.
Work Style and Culture
The role sits within a hybrid operating context, with experience required in both remote and in-person collaboration. Oradian emphasizes performance, ownership, and the ability to work effectively in a multinational environment.