VP of Accounts

About the Company

Return on Creators (RoC) is a commerce platform focused on creator-led sales through TikTok Shop. The business connects brands with suitable creators, manages affiliate programs at scale, and delivers attributed GMV that can be tracked and measured clearly. Its account managers oversee large creator books using in-house tools that many agencies do not have. As the company expands quickly, it is looking for a senior leader for the accounts function.

Role Overview

This position owns the client relationship layer of the business — everything between the customer and the account managers who run delivery. The VP of Accounts will be the senior point of contact for important brand partners when strategic decisions are needed, the escalation owner when issues arise, and the person responsible for ensuring every account manager is operating effectively. This is a player-coach position: you will lead account managers directly while also handling key client conversations, protecting retention, driving growth, and setting the benchmark for excellent account management at RoC.

Key Responsibilities

• Oversee the full health of the client portfolio, including retention, growth, and issue resolution.
• Lead, coach, and hold the account management team accountable through pipeline reviews, performance expectations, and ongoing development.
• Act as the senior relationship lead for priority brand accounts and participate in strategic discussions and quarterly business reviews.
• Convert client objectives into campaign plans that the AM team can execute, including creator selection, sample coordination, content briefs, and GMV goals.
• Design and improve the account management operating model, such as SLAs, communication rhythms, and reporting standards.
• Work with company leadership on hiring plans, team capacity, and the future scaling of the accounts organization.
• Represent the client internally by identifying brand needs early and addressing them before they become larger problems.

Requirements

• Extensive, practical experience with TikTok Shop is essential. Candidates must understand affiliate program structures, commission mechanics, sample handling, creator marketplace behavior, GMV attribution, and the factors that drive performance on Shop campaigns. Direct experience using Seller Center is required.
• At least 5 years of experience in account management, client success, or agency-side growth, plus 2 or more years leading people.
• Proven history of keeping and expanding brand accounts, with clear examples of business books that have been owned and grown.
• Ability to operate comfortably at both strategic and tactical levels — handling senior client conversations while also solving day-to-day campaign issues for the team.
• Strong, fast, and direct communication style with the confidence to work independently and maintain high standards.
• Preferred background includes creator or influencer commerce, affiliate networks, or marketplace-based businesses.

Compensation & Benefits

• Competitive base pay.
• Performance-based bonus with significant upside tied to portfolio outcomes.
• Health coverage and complete benefits for employees based in the United States.

Additional Information

This role is based in the United States and is an onsite full-time position. The posting does not specify a fixed salary amount, bonus amount, or number of openings.