Voice & Non-Voice Call Center Agent

Overview

G2R Global Solutions (OPC) Private Limited is seeking candidates for the role of Call Center Agent focused on voice and non-voice customer interactions. This position is open to both freshers and experienced individuals, including graduates and undergraduates, aiming to provide comprehensive support through calls, chat, and email.

Key Responsibilities

• Respond courteously and efficiently to customer inquiries across multiple communication channels.
• Deliver high-quality service by addressing and resolving customer issues effectively.
• Ensure detailed documentation of customer interactions and maintain accurate records.
• Adhere strictly to organizational policies and quality standards.

Required Skills and Qualifications

• Minimum educational attainment: graduate or undergraduate level.
• Proficiency in English, Hindi, Telugu, and other languages for effective communication.
• Strong interpersonal skills and capability to manage customer relationships.
• Basic computer literacy to handle the technical aspects of the role.
• Flexibility to work in rotational shifts when necessary.

Compensation and Benefits

• Monthly salary ranges from ₹13,000 to ₹16,000 for freshers, and from ₹17,000 to ₹25,000 for experienced candidates.
• Additional financial incentives include night shift allowance, overtime pay, and performance-based bonuses.

Additional Information

• Walk-in interviews are conducted at Pocharam and Begumpet locations.