Virtual Medical Assistant (MST)

About the Company

Heartbeat Health is a virtual-first cardiovascular care organization focused on making heart care easier to access and more effective. The company combines telemedicine, diagnostic support, and virtual care programs to deliver personalized treatment, backed by real-time data and AI-driven insights. Its model is built to help clinicians and patients work together more effectively, with the goal of lowering hospital admissions and improving long-term heart health. Care is delivered by a team that includes cardiologists, advanced practice providers, nurses, and care coordinators.

Role Overview

Heartbeat Health is hiring a Medical Assistant for its virtual clinic to work Monday through Friday, 9:00 AM to 5:30 PM MST. This position supports patients throughout their care journey, helping with intake, visit preparation, coordination, and follow-up in a fully remote environment.

Patient Care Support

• Take over patient handoffs from internal and external call transfers and help move the intake process forward.
• Confirm patient contact details and ensure records are accurate.
• Set up the patient’s first physician appointment.
• Coordinate how baseline vital signs will be captured.
• Complete the initial KCCQ survey.
• Collect baseline vitals, including weight, when possible.
• Handle medication reconciliation.
• Review and confirm medical history and diagnostic details.
• Coordinate lab work and diagnostic testing.
• Get patients ready for physician appointments.
• Check that video and audio connections work, and add interpreters when required.
• Obtain signed consent forms.
• Capture photos of insurance cards.

Clinical Duties

• Use translator services to communicate with patients who do not speak English.
• Prepare charts before visits.
• Start visits and support the clinical workflow.
• Document symptoms accurately.
• Record height, weight, and vitals from outside records or patient-reported information.
• Enter the patient’s preferred pharmacy into the chart under Profile.
• Stay in close contact with the provider and share any information relevant to the visit.

Administrative Responsibilities

• Arrange follow-up visits.
• Call patients to confirm next-day appointments.
• Review charts for completeness.
• Prepare charts for the next day’s appointments.

Qualifications

Applicants should have a high school diploma or an equivalent credential. A Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification is required. The ideal candidate has 1 to 3 years of experience as a Medical Assistant in cardiology and has also worked in virtual care.

Ideal Profile

The right person is an excellent communicator with strong interpersonal skills, highly organized, detail-focused, and comfortable handling multiple tasks at once. They should learn quickly, adapt easily, enjoy supporting new technology, and be motivated to create a great patient experience.

Culture and Equal Opportunity

Heartbeat Health describes its culture as mission-driven, fast-moving, remote-first, inclusive, and collaborative. The organization values flexibility, experimentation, mutual respect, and strong team support. It is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

AI in Hiring

The company may use AI-based tools during parts of the hiring process to help review applications, analyze resumes, assess responses, and identify possible inconsistencies or verification signals. These tools support the recruiting team but do not replace human decision-making. Final hiring decisions are made by people. Candidates who want details about data handling may contact the company directly.