Virtual Medical Assistant (Administrative / Receptionist)

Role Overview

This part-time Virtual Medical Assistant position offers $6 per hour for 30 weekly hours, with the possibility to increase to full-time. The role is remote, aligned with US Eastern Time, and aims for an early August 2026 start date.

About the Clinic & Physician

• Specializes exclusively in chiropractic treatments without additional modalities or physical therapies.
• Based in South Carolina, USA, operating on Eastern Time.
• Small, close-knit team where the virtual assistant is the primary contact reporting directly to the client.

Key Responsibilities

• Manage inbound VoIP calls by screening and triaging to shield the on-site team from routine inquiries.
• Monitor and respond to text messages and platform chats, handling basic questions and scheduling, while escalating issues promptly to local staff.
• Review and prioritize voicemails left outside business hours each morning to address urgent patient needs.
• Use project management tools to log patient progress from evaluation through care plan approval.
• Enter care plan details and reminders into electronic medical records (EMR) with accurate timestamps.
• Pre-fill reassessment paperwork using patient data and verify completion of onboarding documents before first appointments to ensure smooth check-in.
• Encourage and monitor timely submission of digital intake forms by patients prior to appointments.
• Potential future duties include liaising with attorneys on patient cases and tracking leads from SEO and marketing platforms, with follow-up to convert prospects into appointments.

Schedule & Hours

The position demands part-time work with split shifts matching clinic hours:

• Monday & Tuesday: 9:00 AM–1:30 PM and 2:45 PM–6:45 PM (Eastern Time)
• Wednesday: 7:00 AM–1:00 PM
• Thursday: 2:30 PM–7:00 PM
• Friday to Sunday: Flexible 2.5 hours total (e.g., brief Saturday check-in at 5:00 PM)

Qualifications

• Excellent English communication skills with near-native fluency and minimal accent for clear phone interactions.
• Minimum of one year experience in medical or administrative support for US-based clinics.
• Strong emotional intelligence and active listening with the ability to remain composed and solution-focused in sensitive or urgent patient interactions.

Preferred Experience

• Background in chiropractic or wellness office environments.
• Experience handling legal or personal injury case documentation.
• Proven ability to convert marketing leads into scheduled appointments.

Tools and Platforms

While not mandatory at the start, familiarity with the following systems is advantageous:

• Platinum Solution (EMR system)
• Sked (Chiropractic patient messaging and scheduling)
• Monday.com (Business metrics and tracking)
• Intake Q (Patient onboarding paperwork)
• Vonage (VoIP phone system)
• Google Docs & Google Sheets
• Go High Level (Marketing platform for SEO campaign monitoring)