Virtual Assistant for U.S. Live Music Venue – Social Media, Event Marketing, and Administrative Support

About the Role

Diamondback Music Hall, a premier live music and event venue near Detroit, Michigan, seeks a dependable virtual assistant to join our dedicated team. We host a variety of events including concerts, comedy shows, line dancing, themed events, and private parties featuring national touring artists, catering to hundreds of guests each week.

This is a long-term position starting at 20 hours per week, with opportunities to grow to full-time based on performance. You will report directly to the venue owner and general manager, working under clear, step-by-step standard operating procedures (SOPs) to ensure excellence and clarity in all tasks.

Key Responsibilities

• Manage and curate our social media platforms by planning content calendars, scheduling posts, fostering community interaction, and responding to messages and comments in the venue's voice.
• Support marketing efforts for events through online promotions, announcements, event page management, and organically growing our online presence.
• Design and maintain automation workflows, lead management pipelines, and marketing funnels using GoHighLevel to promote events and venue rentals.
• Create event listings and ticket sales setups on third-party platforms such as TicketWeb and Eventbrite to ensure prompt ticket availability.
• Distribute event information to local event websites and calendars weekly.
• Manage email correspondence by handling initial replies and escalating urgent matters to management as needed.
• Answer incoming phone calls promptly using Phone.com, handle routine queries, and route or take messages professionally.
• Maintain effective communication with the team during working hours by responding quickly and ensuring transparency.

Tools Utilized

GoHighLevel, TicketWeb, Eventbrite, Google Workspace, Canva, Jotform, Meta Business Suite, Phone.com, spreadsheets.

Candidate Qualifications

• Excellent English communication skills, both spoken and written, as the role involves interacting with customers via phone and messages daily.
• Availability to work overlapping hours with US Eastern Time.
• Highly organized and reliable, with the ability to follow instructions precisely.
• Prompt in responses and excellent at keeping managers informed.
• Minimum of two years’ verifiable experience in administrative support or social media virtual assistance.
• Preference given to candidates experienced with GoHighLevel, particularly with flows, pipelines, and funnels.
• Experience related to music venues, nightclubs, event spaces, or managing ticketed events is an advantage.
• Background in hospitality, restaurant operations, ticketing systems, or property management also considered beneficial.

Compensation and Work Structure

• Initially 20 hours weekly, with the pay rate dependent on prior experience.
• A paid one-week trial involving actual tasks before confirmed employment.
• Potential to move into a full-time role contingent on proving suitability.
• Daily end-of-day summary reports are required during working days.

Application Instructions

To apply, begin your submission with the phrase "FRONT ROW" to indicate you have carefully read this posting. Include a 2-3 minute video answering these questions:

• Detail your most recent administrative or social media role, highlighting your responsibilities.
• Explain how you would handle a situation where a customer complains via direct message that they have not received their tickets.
• Specify your reliable working hours in the US Eastern Time zone.

Note that your spoken English will be carefully evaluated since the role requires handling phone calls. Applications without the code phrase and video response will not be considered. We aim to hire quickly, with trial weeks commencing within days for successful candidates.