Virtual Account Manager - Radiopharmaceuticals

About Jubilant Radiopharmacies

Based in the United States, Jubilant Radiopharmacies delivers essential diagnostic imaging products to hospitals, clinics, and healthcare providers nationwide. Known for fostering a collaborative and innovative environment, the company prioritizes patient-centered care and has earned Great Place to Work certification.

Position Summary

The Virtual Account Manager will enhance business development and client satisfaction by overseeing a portfolio of accounts primarily through a virtual approach. This role involves managing daily client interactions, spotting growth opportunities, and carrying out the sales process from initiation to closure in collaboration with Territory and National Account Managers.

Primary Responsibilities

• Oversee assigned customer accounts with attention to engagement, retention, and expansion.
• Manage the sales cycle for less complex deals, including generating proposals, renewing contracts, and closing sales.
• Detect new sales prospects through analysis of customer data and ongoing communication.
• Keep detailed and current records of customer interactions, sales pipelines, and planned activities.
• Develop and maintain strong customer relationships to foster satisfaction and long-term partnerships.
• Coordinate and support field sales personnel such as Territory and National Account Managers.
• Address routine account management tasks including follow-ups, contact handling, and implementation help.
• Respond promptly to customer inquiries, billing issues, and service concerns.
• Escalate potential risks, service problems, or obstacles to internal teams as required.
• Identify signals for account growth and recommend additional sales support as appropriate.
• Stay knowledgeable about radiopharmaceutical products, industry trends, customer demands, and competition, specifically for SPECT, PET, and Gallium product lines.

Candidate Qualifications

• Bachelor's degree in Business, Life Sciences, Healthcare Administration, or an equivalent combination of education and experience.
• Between two to four years of experience in inside sales, account management, or customer-facing roles.
• Proven capability in managing client relationships and sales pipelines to drive revenue and retention.
• Background in healthcare, pharmaceuticals, or radiopharmacy is preferred.
• Experience collaborating with field sales teams is advantageous.
• Familiarity with CRM platforms and data-driven sales methodologies preferred.
• Sales certifications such as Certified Sales Professional (CSP) and training in CRM or sales techniques (e.g., Salesforce, MEDDICC) are a plus.
• Excellent communication skills and ability to build strong relationships.
• Collaborative and customer-centric with problem-solving and responsiveness strengths.
• Strong time management, with the ability to prioritize tasks in a dynamic environment.
• Working knowledge of account management tools, CRM systems, pipeline tracking, and data analysis.

Our Commitment and Benefits

We celebrate diversity and inclusion, offering an equitable workplace where applicants from all backgrounds are encouraged. Reasonable accommodations are extended during hiring and employment. Compensation includes competitive pay, annual bonuses, ample vacation time, and 401K matching.

If you aspire to grow your career by supporting healthcare providers within a respectful and team-oriented setting, this position provides that opportunity.