Vice President, Regional End User Employee Experience Lead

About MUFG

Mitsubishi UFJ Financial Group (MUFG) is a global financial leader with 150,000 employees worldwide, dedicated to serving clients, organizations, and communities by fostering long-term relationships, societal contributions, and sustainable growth. The company prioritizes people, innovation, and agility to realize its vision as the world’s most trusted financial group.

Role Overview

The Regional End User Employee Experience Lead will oversee and guide onsite end-user support operations throughout the APAC region. This position provides strategic and hands-on leadership to onsite support teams based in Singapore and other APAC locations, ensuring uniform, top-tier service quality for physical workplaces.

Responsibilities

• Lead and supervise non-trading End User Onsite Support teams across APAC, ensuring consistent delivery of high-quality onsite technology assistance.
• Provide both strategic direction and daily operational management of support services covering laptops, desktops, peripherals, meeting room tech, collaboration tools, and workspace environments.
• Develop, implement, and manage a standardized regional operating framework aligned with the global End User Services strategy.
• Utilize deep End User Computing expertise to steer technical standards and resolve intricate issues involving endpoints, VDI platforms, and Microsoft 365.
• Create and maintain standardized processes, tools, and procedures for onsite support to ensure consistency across APAC.
• Serve as the primary regional escalation point for major incidents, service interruptions, and operational risks affecting onsite services.
• Allocate regional support resources appropriately across multiple locations, time zones, and office settings to meet business demands.
• Manage endpoint asset inventory and lifecycle, including procurement, refresh cycles, tracking, and decommissioning across APAC.
• Lead patching and vulnerability management initiatives for endpoints, ensuring timely remediation representing security and risk compliance.
• Collaborate with Cyber Security, Infrastructure, and Risk Management teams to minimize endpoint-related risks and uphold governance controls.
• Support audits, regulatory inspections, and risk assessments by ensuring effective controls and readiness of evidence.
• Establish and maintain comprehensive knowledge management, including runbooks, SOPs, and knowledge base articles.
• Drive continuous improvement programs leveraging automation and scripting to reduce manual workload within onsite operations.
• Champion employee skill development focusing on EUC, VDI, Microsoft 365, endpoint technology, and modern workplace support.
• Promote a culture of accountability, innovation, service excellence, and ongoing enhancement.
• Engage with senior stakeholders and regional technology leaders to communicate service performance, risks, and improvement strategies.

Requirements

• At least 10 years of experience in End User Computing or End User Services within a large financial services enterprise environment.
• Proven leadership of regional onsite support teams spread across multiple APAC countries.
• Strong expertise in Windows OS, ThinOS, VDI, Microsoft 365, and endpoint management platforms including Tanium, Intune, or MECM/SCCM.
• Bachelor’s degree in IT, Computer Science, Engineering, or a related discipline.
• Practical experience with automation and scripting tools such as PowerShell and Python to enhance operational workflows and reporting.
• Knowledge and experience in process standardization, regional operating model alignment, and service consistency delivery.
• Thorough understanding of endpoint patching, vulnerability management, and security control frameworks.
• Experience supporting office productivity, collaboration tools, meeting room technologies, and audiovisual hardware.
• Familiarity with analytics and reporting tools like Power BI and Microsoft Power Platform (Power Automate, Power Apps).
• Experience with ServiceNow IT Service Management and modern workplace support technologies.
• Excellent stakeholder engagement and communication skills, adept at balancing strategic oversight with operational execution.
• Prior experience in a VP-level or equivalent senior leadership capacity.
• Background in banking, heavily regulated sectors, or large global enterprises.
• Demonstrated success in leading regional service transformation and modernization efforts.

Additional Information

Only candidates who meet the criteria and are shortlisted will receive further communication.

MUFG promotes equal employment opportunity and values employees as vital assets. Hiring decisions are based on merit and organizational fit without regard to race, religion, or gender.