Vice President, Operations & Experience

About Sloomoo

Sloomoo offers a joyful interactive environment centered around slime, hands-on activities, and satisfying sensory experiences. Originating in 2019 in Soho, NYC, it features a 12,000 square-foot immersive space with various slime textures and scents combined with ASMR and creative play, expanding now to five Institutes across US cities and two smaller MiniMoos.

Position Overview

As the Vice President of Operations & Experience, you will serve as the senior leader overseeing the performance, expansion, and innovation of the Sloomoo interactive experience across all locations and digital platforms. Reporting directly to the Co-Founders, your role sets the vision and operational standards, ensuring cohesive guest and team satisfaction alongside financial success. You will guide senior leadership teams and partner with HR, Marketing, and Finance to maintain consistent, scalable experiences aligned with Sloomoo’s values of Joy, Accountability, Collaboration, Innovation, Inclusivity, Resilience, and Excellence.

Key Responsibilities

• Define and uphold the long-term vision for Sloomoo’s interactive experiences, ensuring brand integrity and joy across all Institutes, MiniMoos, and e-commerce channels.
• Evaluate and balance operational decisions to maintain guest satisfaction and brand standards.
• Lead financial and operational performance management, overseeing revenue, pricing, labor models, and cost efficiencies for multiple revenue streams.
• Manage and hold senior operational leaders accountable for guest experience and profitability across locations.
• Develop operational strategies including SOPs and team structures for new site openings and growth phases.
• Partner with the VP of HR on workforce planning and performance management.
• Ensure readiness for peak periods, launches, and promotional events through scalable processes and strong field presence.
• Oversee safety, compliance, and risk mitigation across venues and online operations.

Candidate Qualifications

• Minimum 12 years’ experience in operations leadership, preferably in hospitality, experiential retail, or entertainment sectors.
• Demonstrated success managing multi-location and multichannel business operations during periods of growth.
• Strong P&L ownership and strategic planning capabilities.
• Proven experience setting scalable operational standards that enhance immersive guest experiences.
• High executive acumen to balance quality, financial results, and company capacity.
• Track record of leading and mentoring senior managers and directors.
• Comfortable leveraging data and KPIs to guide strategies.
• Cross-functional collaboration skills with executive partners in HR, Finance, Marketing, and e-commerce.
• Effective leadership through influence without direct hands-on execution.
• Adaptability to operate in evolving, uncertain environments.
• Willingness to travel frequently to maintain close contact with teams and venues.
• Alignment with values promoting inclusion, accessibility, creativity, and delivering superior joyful experiences.

Working Conditions and Terms

The role is based at the NYC headquarters with a workweek from Tuesday through Saturday, including expected field presence Thursday to Saturday at assigned locations. Travel is extensive to support multi-location oversight. The salary range for this position is $150,000 to $180,000 annually.

Inclusivity Statement

Sloomoo Inc. is devoted to fostering a diverse and inclusive workplace where every individual can thrive. We provide equal employment and growth opportunities without discrimination based on legally protected characteristics including race, gender, sexual orientation, disability, or veteran status.